The Gaming Appreciation course is a 45-minute introduction to gaming customer service, with a particular focus on guest privacy and using practical examples based on real-life situations. The course is taught entirely through video.
This course is a consolidated version of Gaming Essentials, and is designed to be an integral component of training for anyone that works in a gaming venue, but specifically for those who do not regularly face customers in the gaming room – from operations to kitchen staff, valets and cleaners.
The course covers three need-to-know topics for all staff, including gaming philosophy, gaming awareness and dealing with money.
Although some staff may not deal directly with gaming customers, every staff member in a gaming venue has the potential to either deliver great service experience or drive guests away forever. This course therefore ensures all staff under the same roof are aligned with the basics of gaming customer service.