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Winning Communication Skills for Telephone, Conference Calls
TJ Walker
1 hr 30 mins
Communicate effectively using the phone with clients, customers, colleagues and bossesCourse OverviewTelephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power.Are you and members of your team using the telephone for maximum business success?Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials?Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned?This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.Learning ObjectivesAfter taking this course, students will be able to:Communicate effectively using the phone with clients, customers, colleagues and bossesAvoid telephone blunders that strike others as rude and unprofessionalSpeak effectively on business conference callsPresent confidently on Skype and FaceTime callsUse the telephone effectively in all aspects of business lifePlease note: this is a telephone communications skills course conducted by a real person who is speaking and demonstrating communication skills. If you are looking for a course with lots of animation, slides, special effects, slick edits, and robotic voices, this course is not for you.Target AudienceWho should take this course?Workers looking to build their soft skillsYounger executives who want to communicate with everyone in their business life, including older colleaguesOlder executives who want to communicate with everyone in business, including young people
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