Leadership
One quality that makes a good manager great is leadership. With our leadership courses, you can take your career to the next level and provide the direction and encouragement your team needs to get to the top!
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COURSE
Millennial On-boarding
eSoft Skills
1 hr 30 mins
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Course Overview Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market. Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.   Workshop Objectives Define onboarding Discuss the characteristics of Millennials Create an onboarding process for Millennials Develop action plans for working with Millennials Learn from introspection   Course Outline Module One: Getting Started Module Two: Purpose Of Onboarding Module Three: Introduction Module Four: Millennia’s And Onboarding Module Five: Onboarding Checklist Module Six: Engaging the Millennial Employee Module Seven: Following Up with the Millennial Employee Module Eight: Setting Expectations with the Millennial Employee Module Nine: Mentoring the Millennial Employee Module Ten: Assigning Work to the Millennial Employee Module Eleven: Providing Feedback Module 12: Wrapping Up
INTERACTIVE
Motivating Your Sales Team
eSoft Skills
1 hr 30 mins
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Course OverviewEveryone can always use some inspiration and motivation. This workshop will help your participant’s target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.Motivating Your Sales Team will help your participants create the right motivating environment that will shape and develop their sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.Workshop ObjectivesDiscuss how to create a motivational environmentUnderstand the importance of communication and training in motivating sales teamsDetermine steps your organization can take to motivate sales team membersUnderstand the benefits of tailoring motivation to individual employeesApply the principles of fostering a motivational environment to your own organizationCourse OutlineModule One: Getting StartedModule Two: Creating a Motivational EnvironmentModule Three: Communicate to MotivateModule Four: Train Your TeamModule Five: Emulate Best PracticesModule Six: Provide ToolsModule Seven: Find Out What Motivates EmployeesModule Eight: Tailor Rewards to the EmployeeModule Nine: Create Team IncentivesModule Ten: Implement IncentivesModule Eleven: Recognize AchievementsModule Twelve: Wrapping Up
COURSE
Motivating Your Sales Team
eSoft Skills
1 hr 30 mins
Premium
Course Overview Everyone can always use some inspiration and motivation. This workshop will help your participant’s target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives. Motivating Your Sales Team will help your participants create the right motivating environment that will shape and develop their sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.   Workshop Objectives Discuss how to create a motivational environment Understand the importance of communication and training in motivating sales teams Determine steps your organization can take to motivate sales team members Understand the benefits of tailoring motivation to individual employees Apply the principles of fostering a motivational environment to your own organization   Course Outline Module One: Getting Started Module Two: Creating a Motivational Environment Module Three: Communicate to Motivate Module Four: Train Your Team Module Five: Emulate Best Practices Module Six: Provide Tools Module Seven: Find Out What Motivates Employees Module Eight: Tailor Rewards to the Employee Module Nine: Create Team Incentives Module Ten: Implement Incentives Module Eleven: Recognize Achievements Module Twelve: Wrapping Up
INTERACTIVE
Middle Manager Training
eSoft Skills
1 hr 30 mins
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Course OverviewTraditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals.It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.Workshop ObjectivesDefine management.Understand ethics in the workplace.Manage information and make decisions.Be familiar with the control process.Use organizational strategies to facilitate change.Create structures and processes to manage teams.Manage as a leader.Course OutlineModule One: Getting StartedModule Two: Introduction to ManagementModule Three: Ethics and Social ResponsibilityModule Four: Managing InformationModule Five: Decision-MakingModule Six: Control Basics of ControlModule Seven: Organizational StrategyModule Eight: Innovation and ChangeModule Nine: Organizational Structures and ProcessModule Ten: Managing TeamsModule Eleven: Motivation and LeadershipModule Twelve: Wrapping Up
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COURSE
Middle Manager Training
eSoft Skills
1 hr 30 mins
Premium
Course Overview Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals. It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.   Workshop Objectives Define management. Understand ethics in the workplace. Manage information and make decisions. Be familiar with the control process. Use organizational strategies to facilitate change. Create structures and processes to manage teams. Manage as a leader.   Course Outline Module One: Getting Started Module Two: Introduction to Management Module Three: Ethics and Social Responsibility Module Four: Managing Information Module Five: Decision-Making Module Six: Control Basics of Control Module Seven: Organizational Strategy Module Eight: Innovation and Change Module Nine: Organizational Structures and Process Module Ten: Managing Teams Module Eleven: Motivation and Leadership Module Twelve: Wrapping Up
INTERACTIVE
Appreciative Inquiry
eSoft Skills
1 hr 30 mins
Premium
Course Overview Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization. Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories your participants will transform your organization.   Workshop Objectives Know the meaning of appreciative inquiry Think in positive terms and avoid thinking negatively Encourage others to think positively Recognize positive attributes in people Create positive imagery Manage and guide employees in a positive environment   Course Outline Module One: Getting Started Module Two: Introducing Appreciative Inquiry Module Three: Changing the Way You Think Module Four: Four D model Module Five: The Four I Model Module Six: Appreciative Inquiry Interview Style Module Seven: Anticipatory Reality Module Eight: The Power of Positive Imagery Module Nine: Influencing Change Through AI Module Ten: Coaching and Managing With AI Module Eleven: Creating a Positive Core
COURSE
Appreciative Inquiry
eSoft Skills
1 hr 30 mins
Premium
Course Overview Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization. Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories your participants will transform your organization.   Workshop Objectives Know the meaning of appreciative inquiry Think in positive terms and avoid thinking negatively Encourage others to think positively Recognize positive attributes in people Create positive imagery Manage and guide employees in a positive environment   Course Outline Module One: Getting Started Module Two: Introducing Appreciative Inquiry Module Three: Changing the Way You Think Module Four: Four D model Module Five: The Four I Model Module Six: Appreciative Inquiry Interview Style Module Seven: Anticipatory Reality Module Eight: The Power of Positive Imagery Module Nine: Influencing Change Through AI Module Ten: Coaching and Managing With AI Module Eleven: Creating a Positive Core  
COURSE
Business Succession Planning
eSoft Skills
1 hr 30 mins
Premium
Course Overview Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee's retirement your participants will identify common obstacles and how to overcome them. Our Business Succession Planning workshop will show you the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio.   Workshop Objectives Define business succession planning and its role in your company. Lay the groundwork to develop a succession plan. The importance of mentorship. Define and use a SWOT analysis to set goals. Create a plan, assign roles, and execute the plan. Communicate to develop support and manage change. Anticipate obstacles, and evaluate and adapt goals and plans. Characterize success.   Course Outline Module One: Getting Started Module Two: Succession Planning Vs. Replacement Planning Module Three: Preparing for the Planning Process Module Four: Initiating Process Module Five: The SWOT Analysis Module Six: Developing the Succession Plan Module Seven: Executing the Plan Module Eight: Gaining Support Module Nine: Managing the Change Module Ten: Overcoming Roadblocks Module Eleven: Reaching the End Module Twelve: Wrapping Up
COURSE
Delivering Constructive Criticism
eSoft Skills
1 hr 30 mins
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Course Overview Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.   Workshop Objectives Understand when feedback should take place Learn how to prepare and plan to deliver constructive criticism Determine the appropriate atmosphere in which it should take place Identify the proper steps to be taken during the session Know how emotions and certain actions can negatively impact the effects of the session Recognize the importance of setting goals and the method used to set them Uncover the best techniques for following up with the employee after the session   Course Outline Module One: Getting Started Module Two: When Should Feedback Occur? Module Three: Preparing and Planning Module Four: Choosing a Time and Place Module Five: During the Session (I) Module Six: During the Session (II) Module Seven: Setting Goals Module Eight: Diffusing Anger or Negative Emotions Module Nine: What Not to Do Module Ten: After the Session (I) Module Eleven: After the Session (II) Module Twelve: Wrapping Up
INTERACTIVE
Developing New Managers
eSoft Skills
1 hr 30 mins
Premium
Course Overview With this workshop your candidates will be provided the skills they need to succeed. By identifying prospective managers early and identifying a clear management track, your company will prosper and thrive with a solid development structure. Becoming a new manager can seem like a daunting and challenging task. To overcome these hurdles create an environment where employees know what is expected of them. With our How to Develop New Managers course participants will gain the support, best practices, and knowledge. This workshop will help your company develop well rounded, fair and confident managers. By identifying early you will be able to groom prospective candidates and provide the best chance for success.   Workshop Objectives Discuss strategies for developing new managers Understand the importance of defining a clear management track Determine core roles and competencies for managers Understand the importance of continuous development for managers Apply the principles of manager development to your own organization   Course Outline Module One: Getting Started Module Two: Managers are Made, Not Born Module Three: Create a Management Track Module Four: Define and Build Competencies Module Five: Managers Learn by Being Managed Well Module Six: Provide Tools Module Seven: Provide Support Module Eight: Identify Strong Candidates Early Module Nine: Clearly Define the Management Track Module Ten: Empower New Managers Module Eleven: Provide Growth Opportunities
COURSE
Developing New Managers
eSoft Skills
1 hr 30 mins
Premium
Course Overview With this workshop your candidates will be provided the skills they need to succeed. By identifying prospective managers early and identifying a clear management track, your company will prosper and thrive with a solid development structure. Becoming a new manager can seem like a daunting and challenging task. To overcome these hurdles create an environment where employees know what is expected of them. With our How to Develop New Managers course participants will gain the support, best practices, and knowledge. This workshop will help your company develop well rounded, fair and confident managers. By identifying early you will be able to groom prospective candidates and provide the best chance for success.   Workshop Objectives Discuss strategies for developing new managers Understand the importance of defining a clear management track Determine core roles and competencies for managers Understand the importance of continuous development for managers Apply the principles of manager development to your own organization   Course Outline Module One: Getting Started Module Two: Managers are Made, Not Born Module Three: Create a Management Track Module Four: Define and Build Competencies Module Five: Managers Learn by Being Managed Well Module Six: Provide Tools Module Seven: Provide Support Module Eight: Identify Strong Candidates Early Module Nine: Clearly Define the Management Track Module Ten: Empower New Managers Module Eleven: Provide Growth Opportunities
INTERACTIVE
Facilitation Skills
eSoft Skills
1 hr 30 mins
Premium
Course Overview Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.   Workshop Objectives Define facilitation and identify its purpose and benefits. Clarify the role and focus of a facilitator. Differentiate between process and content in the context of a group discussion. Provide tips in choosing and preparing for facilitation. Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing. Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution. Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups. Define what interventions are, when they are appropriate and how to implement them.   Course Outline Module One: Getting Started Module Two: Understanding Facilitation Module Three: Process vs. Content Module Four: Laying the Groundwork Module Five: Tuckman and Jensen's Model of Team Development Module Six: Building Consensus Module Seven: Reaching a Decision Point Module Eight: Dealing with Difficult People Module Nine: Addressing Group Dysfunction Module Ten: About Intervention Module Eleven: Intervention Techniques
COURSE
Facilitation Skills
eSoft Skills
1 hr 30 mins
Premium
Course Overview Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.   Workshop Objectives Define facilitation and identify its purpose and benefits. Clarify the role and focus of a facilitator. Differentiate between process and content in the context of a group discussion. Provide tips in choosing and preparing for facilitation. Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing. Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution. Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups. Define what interventions are, when they are appropriate and how to implement them.   Course Outline Module One: Getting Started Module Two: Understanding Facilitation Module Three: Process vs. Content Module Four: Laying the Groundwork Module Five: Tuckman and Jensen's Model of Team Development Module Six: Building Consensus Module Seven: Reaching a Decision Point Module Eight: Dealing with Difficult People Module Nine: Addressing Group Dysfunction Module Ten: About Intervention Module Eleven: Intervention Techniques
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