Hospitality
If you work in the hospitality sector, you’ll know there’s a lot more to the industry than taking food and drinks orders.
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INTERACTIVE
All About Cleaning Bathrooms
Graeme Clarke
1 hr
Premium
Course OverviewHow would you feel if you found hairs in the bath and they were not yours!! For the majority of people staying in a hotel this would be a sign of lack of cleanliness and attention to detail could will lead to a complaint. Regardless of the level of hotel the highest standard of cleanliness is always required and especially in bathrooms where bacteria thrive.Learning ObjectivesIdentify the equipment required to clean bathrooms Describe the techniques to clean fixtures and fittings in a bathroom Identify safety and hygiene standardsTarget AudienceHousekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work but Houskeeping has an extremely valuable role to play in the reputation of a hotel and levels of guest satisfaction. There are great development and career opportunities in Housekeeping, locally, nationally and internationally. Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job. Businesses may avoid training casual or agency staff as it is an additional cost and the turnover is high but using our inclusive programmes these staff can be planned into routine training at no extra cost. approach. Professional Housekeeping will contribute to the guided learning hours for staff undertaking the Housekeeping pathway in the Hospitality Team Member apprenticeship.Duration60 minutes
INTERACTIVE
All About Housekeeping
Graeme Clarke
1 hr
Premium
Course OverviewThis module explores the role of Housekeeping in a hotel and the other modules in the Professional Housekeeping programme will offer you more detail of the actual techniques and procedures.Learning ObjectivesIdentify different types of hotels and gradings State the structure of a Housekeeping department State the key responsibilities of a room attendantTarget AudienceHousekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work but Houskeeping has an extremely valuable role to play in the reputation of a hotel and levels of guest satisfaction. There are great development and career opportunities in Housekeeping, locally, nationally and internationally. Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job. Businesses may avoid training casual or agency staff as it is an additional cost and the turnover is high but using our inclusive programmes these staff can be planned into routine training at no extra cost. approach. Professional Housekeeping will contribute to the guided learning hours for staff undertaking the Housekeeping pathway in the Hospitality Team Member apprenticeship.Duration60 minutes
INTERACTIVE
All about making beds
Graeme Clarke
1 hr
Premium
Course OverviewMost people ‘love their bed’ at home, therefore Housekeeping staff have a responsibility to ensure that the way the bed looks gives guests an impression that care has been taken and the way the bed is made contributes to a comfortable nights sleep.Learning ObjectivesIdentify different bedding and quality checks Use professional techniques to make bedsTarget AudienceHousekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work but Houskeeping has an extremely valuable role to play in the reputation of a hotel and levels of guest satisfaction. There are great development and career opportunities in Housekeeping, locally, nationally and internationally. Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job. Businesses may avoid training casual or agency staff as it is an additional cost and the turnover is high but using our inclusive programmes these staff can be planned into routine training at no extra cost. approach. Professional Housekeeping will contribute to the guided learning hours for staff undertaking the Housekeeping pathway in the Hospitality Team Member apprenticeship.Duration60 minutes
INTERACTIVE
All About Presentation
Graeme Clarke
1 hr
Premium
Course OverviewFinal presentation part of the Professional Housekeeping Skills programme will put the final touches in place that show the professionalism of HousekeepingLearning ObjectivesIdentify final presentation checks in guest bedrooms and bathroomsIdentify the procedure for evening turndownState the presentation standards in occupied rooms and public areasTarget AudienceHousekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work but Houskeeping has an extremely valuable role to play in the reputation of a hotel and levels of guest satisfaction. There are great development and career opportunities in Housekeeping, locally, nationally and internationally. Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job. Businesses may avoid training casual or agency staff as it is an additional cost and the turnover is high but using our inclusive programmes these staff can be planned into routine training at no extra cost. Professional Housekeeping will contribute to the guided learning hours for staff undertaking the Housekeeping pathway in the Hospitality Team Member apprenticeship.Duration50 minutes
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INTERACTIVE
Licensing Awareness for operational staff
Graeme Clarke
1 hr
Premium
Course OverviewLicensing Awareness for Operational Staff is not a full licence course but is designed for operational staff to develop their understanding of the importance of handling alcohol to the correct legal and company standards in the workplace. The importance of displaying a summary licence, the measures for the range of alcoholic drinks from spirits, beers, wines and fortified wines are discussed along with offering water to customers, age checks and recording refusals. The Licensing Awareness for Operational Staff module also overviews the initial handling of drunk customers, giving accurate descriptions under the Consumer Protection Regulations and the fines that are applicable under licensing regulationsLearning ObjectivesState who may not be served alcohol and the procedure for age checks Identify legal measures for alcoholic drinks Identify indicators of excessive alcohol Describe the action you would take when dealing with violent / disorderly customers Recognise signs of drug misuse State the legislation on being smoke free State why it is important that customers are given accurate informationTarget AudienceThe Licensing Awareness for Operational Staff module is designed for all operational staff in hotels, restaurants and bars to ensure they are aware of all Licensing regulations and how they effect the business. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.Duration60 minutes
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