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Hospitality
If you work in the hospitality sector, you’ll know there’s a lot more to the industry than taking food and drinks orders.
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COURSE
Food Safety Level 2
Direction Associates
3 hrs
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INTRODUCTIONThis practical and interactive Food Safety programme is approved in The UK as a Level 2. " the course content is very comprehensive and is consistent with current best practice”This level programme is a requirement for all chefs in the UK and general food service staff are encouraged to undertake this more in depth programme.The programme takes approx 4 hours depending on your initial understanding of food safety and English language level. You do not have to complete all the modules in one go. In fact, we recommend that you take your time and spread your learning over a few days so you actually relate the information into your workplace.There are 10 modules plus a final assessment. You will progress through the modules in the order listed and must finish each module before you can move to the next. Order of completion:About Being a Food HandlerAbout Microbiological HazardsAbout Food PoisoningAbout Physical and Chemical HazardsAbout AllergensAbout Receiving and Storing FoodAbout Preparing and Serving FoodAbout Personal HygieneAbout Cleaning and Pest AwarenessAbout Premises and HACCPFood Safety - Final Assessment The overall objectives are:Identify the responsibilities of being a food handlerIdentify food safety hazards and safe food practicesDescribe the causes and symptoms of food poisoningApply controls in food storage, preparation, display and service to minimse risk and achieve high standards of food hygiene and safetyIdentify high standards of personal hygiene as a food handlerMaintain a high standard of cleanliness in the premises and be aware of possible pest contaminationExplain the principles of HACCP and the role of the food handler in implementing a food safety management system
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COURSE
Level 2 / Wine Service
Small Batch Learning
41 mins
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Course OverviewA guide to the skills and techniques required for wine service in a bar or beverage service environment, featuring 41 minutes of learning material (video, text and photo). The course covers the essentials of wine service from glassware, storage and opening bottles, to serving by both the glass and the bottle.In this course, you will learn:How to store wine safely.The different glassware needed for wine service.How to serve wine – by the glass and bottle – and the equipment needed.How to open bottles.Target AudienceThe course is intended for existing staff in the hospitality industry expected to serve wine, plus anyone working in an F&B service role who needs to strengthen their knowledge on wine service.Learning OutcomesThis course provides a more in-depth guide to the requirements of wine service in a bar or restaurant environment, focusing on glassware, storage, opening cork, screwcap and sparkling wine bottles, and serving by both glass and bottle. Business OutcomesBy ensuring a thorough understanding of the skills, techniques and processes necessary to meet guests' service expectations, this course will empower staff in their role as hospitality service professionals. Enhancing employees’ ability to better serve guests has a flow-on effect throughout the whole business, in terms of positive reviews, social media and word-of-mouth recommendations – which helps increase repeat clientele and maximises revenue.
COURSE
Level 2 / Bar Service
Small Batch Learning
3 hrs 21 mins
Premium
Course OverviewA comprehensive guide to the skills, techniques, and operating procedures required for beverage service, featuring 201 minutes of learning material (video, text and photo). The course offers in-depth practical guidance on everything from drink-making to ingredients and mise-en-place, as well as introducing the decision-making processes necessary for creating venue-specific SOPs.In this course, you will learn:How to meet guest expectations through speed, quality and, most of all, consistency.The ingredient and drink preparation techniques to advance your bartender skills.Good habits around the bar and the responsible service of alcohol.Target AudienceThis course is intended for existing staff in the hospitality industry who are expected to make or serve drinks, and who are ready to analyse why, not just how, operations function in their bar as they do.Learning OutcomesThis course provides a thorough introduction to: preparing a bar for service, glassware, bar tools, making drinks (and cocktails), cleanliness and hygiene. The course also introduces the decision-making required to create venue-specific SOPs covering the above. Finally, with a particular focus on how consistency helps achieve quality, the course sets out the objectives of good customer service and helps service staff understand their professional responsibilities to both customers and colleagues.Business OutcomesBy ensuring a thorough understanding of the skills, techniques and processes necessary to meet customers' beverage service expectations, this course will empower staff to create a successful service environment and a successful service product. It will also help staff take the next step towards management by introducing operational decision-making and venue-specific SOPs. Enhancing employees’ ability to better serve guests has a flow-on effect throughout the whole business, in terms of positive reviews, social media and word-of-mouth recommendations – which helps increase repeat clientele and maximises revenue.
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