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Hospitality
If you work in the hospitality sector, you’ll know there’s a lot more to the industry than taking food and drinks orders.
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INTERACTIVE
All about making beds
Direction Associates
1 hr
Premium
Course OverviewMost people ‘love their bed’ at home, therefore Housekeeping staff have a responsibility to ensure that the way the bed looks gives guests an impression that care has been taken and the way the bed is made contributes to a comfortable nights sleep.Learning ObjectivesIdentify different bedding and quality checks Use professional techniques to make bedsTarget AudienceHousekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work but Houskeeping has an extremely valuable role to play in the reputation of a hotel and levels of guest satisfaction. There are great development and career opportunities in Housekeeping, locally, nationally and internationally. Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job. Businesses may avoid training casual or agency staff as it is an additional cost and the turnover is high but using our inclusive programmes these staff can be planned into routine training at no extra cost. approach. Professional Housekeeping will contribute to the guided learning hours for staff undertaking the Housekeeping pathway in the Hospitality Team Member apprenticeship.Duration60 minutes
INTERACTIVE
All About Cleaning
Direction Associates
1 hr
Premium
Course OverviewFrom the moment a guest walks through the doors of a hotel the level of cleanliness is something they are aware of. A carpet with bits on it, a greasy reception desk, smeary lift controls, and corridors that have not been vacuumed don’t give the confidence that the room is going to be any better.Learning ObjectivesDescribe professional standards of key cleaning techniques and why they are use Apply the techniques to a range of fixtures and fittings Identify safety and hygiene standardsTarget AudienceHousekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work but Houskeeping has an extremely valuable role to play in the reputation of a hotel and levels of guest satisfaction. There are great development and career opportunities in Housekeeping, locally, nationally and internationally. Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job. Businesses may avoid training casual or agency staff as it is an additional cost and the turnover is high but using our inclusive programmes these staff can be planned into routine training at no extra cost. approach. Professional Housekeeping will contribute to the guided learning hours for staff undertaking the Housekeeping pathway in the Hospitality Team Member apprenticeship.Duration60 minutes
INTERACTIVE
All About Cleaning Bathrooms
Direction Associates
1 hr
Premium
Course OverviewHow would you feel if you found hairs in the bath and they were not yours!! For the majority of people staying in a hotel this would be a sign of lack of cleanliness and attention to detail could will lead to a complaint. Regardless of the level of hotel the highest standard of cleanliness is always required and especially in bathrooms where bacteria thrive.Learning ObjectivesIdentify the equipment required to clean bathrooms Describe the techniques to clean fixtures and fittings in a bathroom Identify safety and hygiene standardsTarget AudienceHousekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work but Houskeeping has an extremely valuable role to play in the reputation of a hotel and levels of guest satisfaction. There are great development and career opportunities in Housekeeping, locally, nationally and internationally. Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job. Businesses may avoid training casual or agency staff as it is an additional cost and the turnover is high but using our inclusive programmes these staff can be planned into routine training at no extra cost. approach. Professional Housekeeping will contribute to the guided learning hours for staff undertaking the Housekeeping pathway in the Hospitality Team Member apprenticeship.Duration60 minutes
INTERACTIVE
All About Housekeeping
Direction Associates
1 hr
Premium
Course OverviewThis module explores the role of Housekeeping in a hotel and the other modules in the Professional Housekeeping programme will offer you more detail of the actual techniques and procedures.Learning ObjectivesIdentify different types of hotels and gradings State the structure of a Housekeeping department State the key responsibilities of a room attendantTarget AudienceHousekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work but Houskeeping has an extremely valuable role to play in the reputation of a hotel and levels of guest satisfaction. There are great development and career opportunities in Housekeeping, locally, nationally and internationally. Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job. Businesses may avoid training casual or agency staff as it is an additional cost and the turnover is high but using our inclusive programmes these staff can be planned into routine training at no extra cost. approach. Professional Housekeeping will contribute to the guided learning hours for staff undertaking the Housekeeping pathway in the Hospitality Team Member apprenticeship.Duration60 minutes
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