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Sales
Keen to improve your sales skills and see positive results? Whether you’re looking to develop new sales techniques, or reinforce existing selling skills, you can benefit from online training.
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COURSE
Retail Excellence - Features and benefits
Catalyst Education
A$34.95
Understanding the difference between features and benefits is a critical part of making effective recommendations to customers. By making clear how a feature will benefit a customer, retail consultants can assist the customer to more quickly and easily recognise the WIIFM or value of a particular product or service. By the end of this module, you should be able to: Distinguish the differences between features, advantages and benefits o Identify and communicate benefits to customers.
COURSE
Retail Excellence - Successful recommendations
Catalyst Education
A$34.95
Making a successful recommendation is a key element of the customer interaction (CI) process. Successful recommendations provide the customer with appropriate solutions relevant to their needs and circumstances. A good recommendation makes this clear by highlighting which benefits of a product or service best address the customer's WIIFMs. By the end of this module, you should be able to: Identify customer WIIFMs and apply them to product and service recommendations,  Select appropriate linking statements to connect features to benefits and WIIFMs, Structure a successful product or service recommendation.
COURSE
Quality Conversations - Customer Service - Holding a Customer Service Call
Catalyst Education
A$34.95
In this module, you'll have the opportunity to put your Quality Conversations game play into action on a fully interactive customer service call.   Important Information: Please be advised that this course is developed with Adobe Flash technology. If the course module is not opening, you will need to have your computer browser flash plugin enabled . For assistance in enabling flash plugin, please follow the instruction provided here.
COURSE
Quality Conversations - Sales - During a Sales Call
Catalyst Education
A$34.95
In this module you will learn about those all-important sales call flow stages of 'Discovery' and 'The Solution'.   Important Information: Please be advised that this course is developed with Adobe Flash technology. If the course module is not opening, you will need to have your computer browser flash plugin enabled . For assistance in enabling flash plugin, please follow the instruction provided here.
COURSE
Quality Conversations - Sales - At the End of a Sales Call
Catalyst Education
A$34.95
In this module, your avatar QC will examine the final stages of a sales call. Learn how to finalise your customer service calls with finesse!   Important Information: Please be advised that this course is developed with Adobe Flash technology. If the course module is not opening, you will need to have your computer browser flash plugin enabled . For assistance in enabling flash plugin, please follow the instruction provided here.
COURSE
Quality Conversations - Sales - Holding a Sales Call
Catalyst Education
A$34.95
In this module, you'll have the opportunity to put your Quality Conversations game play into action on a fully interactive sales call.   Important Information: Please be advised that this course is developed with Adobe Flash technology. If the course module is not opening, you will need to have your computer browser flash plugin enabled . For assistance in enabling flash plugin, please follow the instruction provided here.
COURSE
Customer Engagement - Provide sales solutions to customers
Catalyst Education
A$34.95
By the end of this module you will be able to: Identify customer needs, Respond to customer needs, Close sales, Input sales records, Provide sales support where required.
COURSE
Retail Excellence - Pacing
Catalyst Education
A$34.95
Pacing is a technique that allows you to better address customer needs and concerns by looking at the world from the customer's point-of-view. By the end of this module, you  should be able to:  Recognise how pacing contributes to rapport,  List the characteristics of first and second position,  Differentiate between individuals in first and second position, Identify appropriate pacing phrases and techniques.
COURSE
Quality Conversations - Sales - The Sales Call Flow
Catalyst Education
A$34.95
In this module, your avatar QC will introduce you the 8 step process of sales calls and explain how the Quality Conversation strategies and processes fit within the sales call flow.   Important Information: Please be advised that this course is developed with Adobe Flash technology. If the course module is not opening, you will need to have your computer browser flash plugin enabled . For assistance in enabling flash plugin, please follow the instruction provided here.
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COURSE
Quality Conversations - Sales - Preparing for a Sales Call
Catalyst Education
A$34.95
In this module your avatar QC emphasises the importance of the early stages of a sales call including the greeting, general interest statement and the framing question.   Important Information: Please be advised that this course is developed with Adobe Flash technology. If the course module is not opening, you will need to have your computer browser flash plugin enabled . For assistance in enabling flash plugin, please follow the instruction provided here.
COURSE
Microsoft Word 2007 Level 3
360 Training
$135
This course teaches students advanced-level concepts and features of the Microsoft Word 2007 application. Students accomplish the learning objectives for each lesson through a series of hands-on tasks, for which they are given step-by-step instructions and desired result checkpoints. The tasks provide ample opportunity for students to practice, apply, and develop the Word skills covered in the lesson.
COURSE
Microsoft Word 2010 Level 1
360 Training
$125
This course will provide an overview and introduction to Microsoft Word 2010 and its use within the Windows environment. You will learn basic concepts and techniques for working with Microsoft Word's most commonly used features and functions. There will be opportunities to explore and practice these techniques throughout the course.
COURSE
Microsoft Word 2010 Level 3
360 Training
$125
In this course, you will learn to increase productivity and enhance your documents using some of Microsoft Word's advanced level features. There will be several opportunities to practice these techniques throughout the course.
COURSE
Mobile Marketing (OMCP Preparatory)
360 Training
$3
With consumers getting more instant information right in the palm of their hand, mobile marketing is no longer a nice-to-have. But though everything has changed, nothing has really changed: it's still about selling products and building loyalty. Join Jeff Hasen and learn the best practices for interacting with the mobile consumer, asking the right questions, and launching mobile campaigns built on “Moments of Trust” that impact sales and brand loyalty. You'll be better equipped to reap the benefits of ever-growing mobile channels. Whether you’re new to digital marketing or a seasoned professional, this course will broaden your skill set and improve your ability to deliver real value for yourself, clients, and employers. Streaming video lessons, downloadable workbooks, and web-based quizzes and tests are all available online 24x7. Recommended prerequisites: Mobile Marketing FoundationsThis course is preparatory for the OMCP™ Certification test.
COURSE
MS Access 2010, Level 1
360 Training
$125
Microsoft Access is a feature-rich application that makes it easy for you to create, manage, and manipulate databases. This course will provide an overview and introduction to Microsoft Access 2010 and its use within the Windows environment.You will learn basic concepts and techniques for working with the most commonly used features and functions of Microsoft Access. You will have opportunities to practice these techniques throughout the course.
COURSE
MS Excel 2007 Level 3
360 Training
$149
This Excel 2007 – Level 3 course teaches students advanced-level concepts and features of the Microsoft Excel 2007 application. In this course, students will build upon the skills learned in the Microsoft Excel 2007 Level 1 and Level 2 courses, and will cover more advanced level concepts and features of Microsoft Excel 2007. They will learn to increase productivity and enhancements of spreadsheets using some of Excel's more advanced level features. The aim of this course is to provide an understanding of Microsoft Excel in order to create and manage spreadsheets at an advanced level. This Level 3 Excel course will be useful to those interested in preparing and maintaining financial statements, and other kinds of reports in an up-to-date office spreadsheet environment.
COURSE
MS Outlook 2007 Level 2
360 Training
$150
This Outlook 2007 – Level 2 course builds on the basic concepts and features covered in the Level 1 course. Students learn to customize Outlook, personalize and secure email messages, and organize and manage e-mail effectively. This course teaches students to search, sort, filter, archive, retrieve, and categorize e-mail messages. They will also learn how to create and manage rules, customize message alerts, and utilize Outlook to collaborate and share information with others. This course provides an understanding of Outlook that goes beyond the basics for those with little or no experience using email client or personal information management applications. It will be of interest to people who want to use Outlook to manage email, contacts, scheduling, and tasks. This course will also be of special interest to individuals or workgroups interested in increasing productivity.
COURSE
MS Power Point 2007 Level 2
360 Training
$149
The PowerPoint 2007 - Level 2 course teaches students intermediate- to advanced-level concepts and features of the Microsoft PowerPoint 2007 application. In this course, students learn to customize PowerPoint and create professional presentations by building upon the basic skills learned in the PowerPoint 2007 - Level 1 course. They learn to work with slide masters, design templates, and incorporate multimedia effects such as animation, sound, and motion clips into their presentations. Students also learn to apply good design principles, use color effectively, use features that enhance collaboration with others, and deliver online (Web) presentations.The goal of this course is to provide an understanding of PowerPoint that goes beyond the basics, in order to create informative, powerful, and memorable business presentations. The PowerPoint 2007 - Level 2 course will be useful to those interested in creating and working with presentations.
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