Problem Solving
One of the most valuable skills you can have in the workplace is the ability to solve problems – clearly, calmly and effectively. Get ready to improve your problem solving skills with online training.
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INTERACTIVE
Problem Solving in Business
Elearning WMB
40 mins
£20or
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Course Overview This learning resource covers the importance of problem solving in business and examines some formal techniques such as SWOT Analysis, as well as an overview of other tools for problem solving and monitoring. Target Audience Business and corporate Learning Objectives Problem solving in businessHow to identify a problem and find a solutionHow to carry out and interpret a SWOT AnalysisWhat techniques are available for problem solving and monitoring changes
INTERACTIVE
Essentials - Personal Development - Problem Solving
Jenison ELearning
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Course ContentBackground to Problem solvingSetting the Problem StatementAnalyse the Problem in DetailIdentify Likely CausesDefine actual CausesIncluding: Check my Understanding Tests and Full Course TestLearning ObjectivesParticipants will acquire the knowledge and skills to:Set a problem statement which clearly describes the problem Analyse the problem in detail, both things which are wrong and those which are right Identify likely causes of the problem Identify the actual cause of the problem Use the creative thinking techniques of brainstorming, reversals, bug listing and herringbones in a problem solving context Course OverviewLearn how to solve problems effectively. No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step-by-step process that can be used in any problem situation. By using a systematic approach to solving problems you will transform your skills in finding their root cause.Course Duration90- 120 minutes
INTERACTIVE
Shapers - Problem Solving For Decision Makers - Decision Making
Jenison ELearning
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Course Contents Decision making  Approach the decision Making the decision Making sure Learning Objectives Be able to define objectives Understand the decision-making procedure Be able to conduct a risk analysis Know how to prepare for making the decision Understand how to make the decision Know how to follow up your decision Course Overview In this course you’ll look at process designed to help you to evaluate all the alternatives precisely and specifically, and then make the right decision. Course Duration 30 minutes
INTERACTIVE
Shapers - Problem Solving For Decision Makers - Making Sense of Information
Jenison ELearning
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Course Contents How we understand Testing your understanding Analysing a situation Learning Objectives Know the difference between Quantitative and Qualitative information Be able to check your understanding of the information you have gathered Know the importance of creating and testing hypotheses Know the difference between proactive and reactive problem solvers Understand how to use various tools for examining problems Course Overview In this course you will look at how to process the information you have gathered and build a picture of the situation represented in that information. Course Duration 30 minutes
INTERACTIVE
Shapers - Problem Solving For Decision Makers - Presenting the Solution
Jenison ELearning
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Course Contents The situation Looking for patterns Learning Objectives Understand how to present information in different ways Know how best to present simple information Understand how to present complicated data in the best way Course Overview In this course you will examine good ways of formatting information to make it as clear as possible for yourself and for others. Course Duration 15 minutes
INTERACTIVE
Creative Problem Solving
eSoft Skills
1 hr 30 mins
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Course Overview In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. The Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.   Workshop Objectives Understand problems and the creative problem solving process Indentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctly Identify and use four different problem definition tools Write concrete problem statements Use basic brainstorming tools to generate ideas for solutions Evaluate potential solutions against criteria, including cost/benefit analysis and group voting Perform a final analysis to select a solution Understand the roles that fact and intuition play in selecting a solution Understand the need to refine the shortlist and redefine it Understand how to identify the tasks and resources necessary to implement solutions Evaluate and adapt solutions to reality   Course Outline Module One: Getting Started Module Two: The Problem Solving Method Module Three: Information Gathering Module Four: Problem Definition Module Five: Preparing for Brainstorming Module Six: Generating Solutions (I) Module Seven: Generating Solutions (II) Module Eight: Analyzing Solutions Module Nine: Selecting a Solution Module Ten: Planning Your Next Steps Module Eleven: Recording Lessons Learned
COURSE
10 Soft Skills You Need
eSoft Skills
1 hr 30 mins
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Course Overview The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.  With our Ten Soft Skills You Need workshop participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their career.    Learning Objectives Discuss how soft skills are important to success in the workplace Understand the 10 key soft skills everyone should have Use soft skills to relate more effectively to others in the workplace Understand how to use soft skills to communicate, problem-solve, and resolve conflict Apply soft skills to specific situations   Course Outline Module One: Getting Started Module Two: What are Soft Skills? Module Three: Soft Skill 1: Communication Module Four: Soft Skill 2: Teamwork Module Five: Soft Skill 3: Problem Solving Module Six: Soft Skill 4: Time Management  Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic Module Eight: Soft Skill 7: Adaptability/Flexibility Module Nine: Soft Skill 8: Self-Confidence Module Ten: Soft Skill 9: Ability to Learn From Criticism Module Eleven: Soft Skill 10: Networking
COURSE
Creative Problem Solving
eSoft Skills
1 hr 30 mins
Premium
Course Overview In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. The Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.   Workshop Objectives Understand problems and the creative problem solving process Indentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctly Identify and use four different problem definition tools Write concrete problem statements Use basic brainstorming tools to generate ideas for solutions Evaluate potential solutions against criteria, including cost/benefit analysis and group voting Perform a final analysis to select a solution Understand the roles that fact and intuition play in selecting a solution Understand the need to refine the shortlist and redefine it Understand how to identify the tasks and resources necessary to implement solutions Evaluate and adapt solutions to reality   Course Outline Module One: Getting Started Module Two: The Problem Solving Method Module Three: Information Gathering Module Four: Problem Definition Module Five: Preparing for Brainstorming Module Six: Generating Solutions (I) Module Seven: Generating Solutions (II) Module Eight: Analyzing Solutions Module Nine: Selecting a Solution Module Ten: Planning Your Next Steps Module Eleven: Recording Lessons Learned
COURSE
Problem Solving Basics
Mind Channel
4 mins
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Course Description We all have those annoying small problems that often crop up, but what if it’s a big work related problem? In this short video we walk through key steps in the problem solving process, from identifying the key cause to monitoring and tracking solutions. Learning objectives: Apply a process to solving problems Come up with and track solutions to problems Business Objective: Increase ability of your workforce to solve business problems and issues Course Duration  4 Minutes  
INTERACTIVE
10 Soft Skills You Need
eSoft Skills
1 hr 30 mins
Premium
Course OverviewThe meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.With our Ten Soft Skills You Need workshop participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their career.Learning ObjectivesDiscuss how soft skills are important to success in the workplaceUnderstand the 10 key soft skills everyone should haveUse soft skills to relate more effectively to others in the workplaceUnderstand how to use soft skills to communicate, problem-solve, and resolve conflictApply soft skills to specific situationsCourse OutlineModule One: Getting StartedModule Two: What are Soft Skills?Module Three: Soft Skill 1: CommunicationModule Four: Soft Skill 2: TeamworkModule Five: Soft Skill 3: Problem SolvingModule Six: Soft Skill 4: Time ManagementModule Seven: Soft Skill 5 and 6: Attitude and Work EthicModule Eight: Soft Skill 7: Adaptability/FlexibilityModule Nine: Soft Skill 8: Self-ConfidenceModule Ten: Soft Skill 9: Ability to Learn From CriticismModule Eleven: Soft Skill 10: Networking
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COURSE
Creative problem-solving
Interaction Training
20 mins
A$60 + GSTor
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Put simply, creative problem-solving is about escaping the standard patterns that control thinking so that you can discover options that you previously could not see. In this course, we look at a variety of techniques that can help to generate creative ideas. 
COURSE
Problem-solving and decision-making
Interaction Training
45 mins
A$60 + GSTor
Premium
The need to solve problems and make decisions occurs every day, both within and outside the workplace. Sometimes the problem is clear, often it will require identification and clarification. This course provides a basic framework for problem-solving and decision-making.
COURSE
Problem Solving Techniques
Released 4/20/2017 You can't solve a problem unless you can get to the cause—and sometimes there's more than one. In this course, learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution. Chris Croft takes you through several methods for identifying what's actually causing a problem, including looking at the whole system when a problem is actually a symptom of a larger issue. He also explains how to generate potential solutions using mind maps and decision trees, how to boost your creativity to help you come up with more insightful options, and how to use both logic and your intuition to select the right solution to your problem. Topics include: Identifying the real problem Generating possible solutions Brainstorming Boosting your creativity Using your intuition and logic Selecting the best solution Considering implementation
COURSE
Introducción a OSHA y la Ley de OSH
360 Training
$20
Este módulo de dos horas le da a los trabajadores información introductoria acerca de la Administración de Salud y Seguridad Ocupacional (OSHA). El módulo incluye seis lecciones:¿Por qué OSHA es importante para usted?¿Qué derechos tiene al amparo de OSHA?¿Qué responsabilidades tiene su empleador al amparo de OSHA?¿Qué dicen las normas de OSHA?¿Cómo se llevan a cabo las inspecciones de OSHA?¿A dónde puede acudir por ayuda?El presente módulo proporciona información básica sobre la historia y misión de OSHA, los derechos de los trabajadores al amparo de OSHA, las responsabilidades de los empleadores al amparo de OSHA, las normas de OSHA, inspecciones de OSHA y los recursos de seguridad y salud, incluyendo cómo presentar una queja relacionada con OSHA. Este módulo será benéfico para todos los que están directa o indirectamente involucrados con OSHA y la Ley de Seguridad y Salud Ocupacional (OSH Act).
COURSE
Retail Excellence - Problem Solving
Catalyst Education
30 mins
A$34.95 + GSTor
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This module will present you with a number of ideas, techniques and strategies to help you overcome problems and challenging situations in the workplace. By the end of this module you should be able to:  Identify the benefits of developing problem solving abilities,List a number of different problem solving strategies,  Apply problem solving strategies to different situations,Rate the appropriateness of potential solutions.
COURSE
Achieving Best Practice in Crisis Management - Insights and Strategies Series
Seven Dimensions
15 mins
Premium
A brilliant range of new programs on hot business topics to inspire awareness and improvement. These invaluable lessons for success cover various subjects in the areas of Business success and profit Crisis management mastery Marketing, brand and reputationLeadership and culture Career and personal strategy HR strategy and managementRecruiting and developing high achievers Managing people problems influencing and sales skills  Legal issues  Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders in Australia and USA, interviewed by Psychologist, Eve Ash. Course OverviewAchieving Best Practice in Crisis Management is part of the Insights and Strategies Series; where experts and business leaders who have learned powerful lessons share their experiences and expertise to help viewers achieve best practice. This program is part of the series devoted to Crisis Management Mastery; five powerful videos for any business to employ when developing their crisis management strategy: Crisis Management Strategy Planning Managing Crises and Brand DamageThe Power of Checklists in Crisis Management Running an Effective Crisis SimulationKey Learning PointsRoss Campbell shares powerful lessons learned from unfolding crises: Choose a crisis management specialist Ensure a reliable communications system Anticipate a domino effect  Include a rest plan in the crisis plan Make people the priority Be considerate with communicationTarget AudienceTrainers , Managers, ExecutivesLanguageEnglish Participants/TalentEve Ash Interviewer, Ross Campbell Interviewee
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Innovation & Continuous Improvement - Workplace Excellence Series
Seven Dimensions
11 mins
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Every organization needs great leaders and staff to deliver the best results. The problem is that many people are just not motivated by their work; they blame culture that they blame the managers or they say they've got too much work.In the Workplace Excellence Series, an entire range of skills and examples are demonstrated to get people from all levels excited about their jobs and motivated to achieve results. This outstanding series of documentary case study programs was filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school.These ten programs that make up the Workplace Excellence Series gives the strategies and skills necessary to make your business and workforce shine, and will help to establish lasting best practices that raise the standard of excellence throughout your organization.Utilize the tools and examples shown in this series and inspire your people to rise above the average benchmarks and truly create Workplace Excellence. This series consists of ten programs that showcase best practices regarding management, leadership, motivation, teamwork, communication, innovation.Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organizations achieve workplace excellence. Ideal for managers, teams and staff at all levels.Course OverviewWorkplace Excellence: Innovation & Continuous Improvement is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school.It is vital to refine and continually refresh your organization in order to keep moving ahead. When mistakes are made, allow for staff to learn from them and improve, and when success is achieved, ensure it’s recognized and celebrated. Embrace change and revolutionize the way you conduct business.Key Learning PointsInspire everyone to be creative, offer suggestions and make improvements: Identify opportunities to improve Develop new ideas Ask your employees Replicate others' success Use think tanks Focus on good ideas Implement initiatives Evaluate and learnTarget AudienceAll staff, ManagersLanguageEnglish Participants/TalentEve Ash
COURSE
Responding Thoughtfully - Cutting Edge Communication Comedy Series
Seven Dimensions
1 hr
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COMEDY MAKES LEARNING FUN This comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. This series will surprise, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! Everyone will laugh and learn with these short episodes (6-10 minutes each) that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles, and includes leaders' guides with discussion questions, activities and hand outs. Plus Powerpoint slides to make learning easy and fun. Course OverviewCarol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. In Clarifying, Sam and Michael demonstrate an example of when to clarify a statement. Reflecting is repeating back what you think a person is saying to ensure you are on the same page. Carol believes she is expert at Advising. Alex believes it is not beneficial to offer unsolicited advice. The group discusses the best ways to offer advice. Probing is the skill of seeking more information. Sam offers his view that probing is non-judgmental questioning and gives an example. Serena interrupts the team meeting, angry about the inappropriateness of ‘CRAP’ on the whiteboard. Carol tells Serena that she is deflecting the purpose of their meeting and adds a D – CRAP’D. Ever-angry Sanjay surprises everyone with his positive reaction to CRAP. Key Learning Points"When people listen supportively, they will respond thoughtfully" ALWAYS RESPOND THOUGHTFULLY Don't guess or stay confused INSTEAD: Ask questions to clarifyDon't be unresponsive INSTEAD: Listen supportively and reflectDon't overwhelm people with advice INSTEAD: Give advice when neededDon't leave loose ends INSTEAD: Probe for more detail RESPOND THOUGHTFULLY C – ClarifyingR – ReflectingA – AdvisingP – Probing Target AudienceAll Staff LanguageEnglish Participants/TalentErin Brown, Kim Estes
COURSE
Enhancing Service - Cutting Edge Communication Comedy Series
Seven Dimensions
1 hr
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COMEDY MAKES LEARNING FUN This comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. This series will surprise, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! Everyone will laugh and learn with these short episodes (6-10 minutes each) that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles, and includes leaders' guides with discussion questions, activities and hand outs. Plus Powerpoint slides to make learning easy and fun. Course OverviewListen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. Service is integral to Cutting Edge; if a client is not happy, they can lose business. Marcus likens service to a gecko’s suction capacity; once you get a client, you never let him/her go. Marcus introduces Barney Bradley who instructs everyone to close eyes and imagine a computer support frustration. He then asks them to imagine the joy one feels when great service is finally delivered. Sam explains the importance of GECKO. Get it right first time – no mistakes. Efficiency – one can simultaneously field a call and acknowledge the presence of someone who needs service. Having aCan-do attitude is vital – the notion that a company “might” do something, conveys the impression it won’t happen. A client who can count on you has a sense of confidence. Alex likes her customers to feel special; it is how they grow their customer base. Sherry loves Knowledge – finding out about her customers; the more she knows about them, the better the service she can give, whilst for Serena knowledge is part of preparedness. Outcomes is about finding an answer, setting a deadline and sticking to it. Steve’s motto: turn a complaint into congratulations! Key Learning Points"When we care we listen to needs. Then we can provide excellent service" PROVIDE EXCELLENT SERVICE Don’t assume or guess INSTEAD: Get it right first timeDon’t waste time INSTEAD: Be efficientDon’t be rude or stop caring INSTEAD have a can do attitudeDon’t lose focus on the customer INSTEAD: Find answers and solve problems ENHANCING SERVICE G - Get it right first timeE – EfficientC - Can doK – KnowledgeO - Outcomes Target AudienceAll Staff LanguageEnglish Participants/TalentErin Brown, Kim Estes
COURSE
Overcoming Setbacks - Cutting Edge Communication Comedy Series
Seven Dimensions
1 hr
Premium
COMEDY MAKES LEARNING FUN This comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. This series will surprise, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! Everyone will laugh and learn with these short episodes (6-10 minutes each) that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles, and includes leaders' guides with discussion questions, activities and hand outs. Plus Powerpoint slides to make learning easy and fun. Course OverviewFor Sam, the key to overcoming setbacks is to stay positive. Michael complains to Sam about setbacks that prevented him being chosen for Chicago. Sam proposes a policy that limits people’s (namely Michael’s) tendency to vent angrily about perceived setbacks. Marcus explains to his team that it is important to shake off setbacks, as he did when he applied for a job that he didn’t get. He tells his team to be open, confident, flexible, and move forward – all a problem for Michael. The rest of the team relay effective examples of where they overcame perceived setbacks in their personal and work lives. Sam emphasizes that instead of focusing on what went wrong; focus on how to make things better next time. Marcus advocates a peer support program whereby people can ask for help; Sherry adds that others may have strengths that balances one’s weaknesses. Believe you’re a champion, attitude counts – so tell yourself you can do it. Key Learning Points"Going over and over a setback keeps you stuck in the past" LEARN TO OVERCOME SETBACKS Don’t focus only on negatives INSTEAD: Limit the venting and move forward  Don't withdraw from others INSTEAD: Ask for help and share concerns  Don't lose hope of success INSTEAD: Remain confident and persistentDon't let an obstacle hold you back INSTEAD: Shake it off and see opportunities Target AudienceAll Staff LanguageEnglish Participants/TalentErin Brown, Kim Estes
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