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COURSE
ITIL® 2011 Foundation
KnowledgeWoods
A$25
ITIL® 2011 certification provides a comprehensive, consistent and coherent set of best practices for IT service management processes, promoting a quality approach for achieving business effectiveness and efficiency in the use of information systems. No Wonder - ITIL® 2011 Foundation Certificate has grown to become the most widely accepted approach to IT Service Management in the world. Based on the latest publications from AXELOS, KnowledgeWoods ITIL® 2011 Foundation Program is a One-of-its-Kind e-Learning solution that presents an innovative way to Learn as well as Prepare for the ITIL® 2011 Foundation Certification Exam at one's own Pace, Place, and Convenience. Salient Features:- PEOPLECERT Accredited Courseware 200+ Lectures | 20+ Quizzes Storyline Driven Learning Key IT Service Management Templates 05 Mock ITIL® 2011 Foundation Exams based on KnowledgeWoods' Platform 30 PDUs/Contact Hours Certificate by KnowledgeWoods - PMI® Global REP What am I going to get from this course? Pass ITIL® 2011 Foundation Certification Exam at the Very First Attempt Understand the ITIL® Framework and its application towards improving the IT Service Management (ITSM) within an Organization Identify Goals and Objectives of Service Life Cycle Components Learn Key ITIL® Terminologies, Fundamentals, and Principles Recognize ITIL® Processes and Functions Understand Key Service Management Roles What is the target audience? Project Staff with job roles like IT Administrators, Technical Team Lead, IT Consultants, Server Administrators, Project Managers, Business Analysts, Software Architects, Information System Manager working on IT/Application/Service Support projects IT Support Staff with 0-4 Years’ Experience - Looking to build their career in IT Support, IT Helpdesk, IT Infrastructure What are the requirements? No Prerequisites to join this course. Participants working in IT Infrastructure Support job profile can benefit maximum from this course
COURSE
ITIL 2011 Foundation Training
GreyCampus Inc.
A$205
This course prepares participants to clear the ITIL-Foundation certification from Axelos. The course contents have been accredited by PEOPLECERT, and have been developed by GreyCampus. The course contents include Video lectures on all the areas Practice tests designed to simulate the ITIL exam What am I going to get from this course? Demonstrate a basic understanding of the ITIL® framework Gain an understanding of how ITIL® can be used to enhance the quality of IT service management Contribute to an ongoing service improvement programme within an organization What is the target audience? There are no restrictions or prerequisites as to who can attend this training the ITIL® Foundation Certification Most participants come with some form of an IT background, including professionals into IT Management, IT Consultants, IT Developers, Programmers, Analysts, Service providers, and System Administrators/Integrators What are the requirements? There are no restrictions or prerequisites as to who can attend this training and the ITIL® Foundation Certification. However, most participants come with some form of an IT background
COURSE
ITIL Intermediate: OSA Operational Support & Analysis "Lite"
Scott Tunn
A$25
The OSA "lite" course has been developed to give you an insight to the intermediate level OSA (Operational Support & Analysis) of a service using Best Practice and the ITIL® Framework. The target audience for this course are individuals who aspire to or who do manage services and want to learn how to better manage day to day operations of a service using Best Practice. This course covers off on the first two modules of the full OSA course, as well as a clear high level overview of the remainder topics. You will be able to easily understand what the topics are included in the OSA course, and if the full OSA course is right for you. As the intermediate courses are long, and challenging and can cost up to $4000, you want to make an informed decision if this is right for you prior to spending that hard earned cash. There are four levels of certification within the scheme: Foundation - Receive 2 credit for passing exam (one course only) Intermediate - Receive 3 credits for life cycle and 4 credits for capability courses (per course) (10 courses in total.) Expert - To become an expert a MALC (Managing Across the Life Cycle) course is required which sits above the intermediate level. 17 Credits are required to sit this course. Master - You are an ITIL® Master once you reach this level, only a handful in the wold hold this certification. Successfully passing the Foundation exam is mandatory before you can progress to the intermediate courses, and to become an expert you will need a total of 22 credits. ITIL® is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. Increase your chances of future employment ITIL® is increasingly becoming the sought after qualification on job descriptions A recent survey by Plexent (January 2012) showed that the average US salary for ITIL® related jobs was over $108,000 per annum Please Note - This is NOT the ITIL® Intermediate (OSA) course and is not intended to help with the passing of the ITIL® intermediate Exam. IT is a high level overview ONLY. To qualify to sit the intermediate exam you will require a certificate of completion received from the ATO + submission of your foundation certificate. What am I going to get from this course? Introduction to ITIL® ITIL® Snapshot, Best Practice and an overview of the Service Lifecycle Understand the Purpose and Objectives of Service Operation Understand the Scope of Service Operation How OSA brings Value to the Business The context of OSA Activities The fundamentals of optimizing Service Operation Performance The overall structure of OSA and what the full certification includes What is the target audience? This course is for those who have studied the ITIL® foundation course, and are looking to get certified in intermediate, but are unsure which intermediate course to take. After completing this course you will know immediately if its the best step to take to continue on to the full course. What are the requirements? ITIL® Foundation course is essential. Any student is able to purchase and study this course, however if you wish to sit the intermediate exam, the complete course will need to be undertaken, and to sit the exam a foundation certificate will need to be provided before an exam voucher is sent to the candidate.
COURSE
ITIL Foundations Certification ITIL
360 Training
$2,395
All courses are offered by Deepcreek ITIL ATO/Affiliate - ITIL is a registered trade mark of AXELOS Limited This 3 day hands-on 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. The course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs. This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.
COURSE
ITIL® Service Management - Foundation
Skillsolve Training
21 hrs
A$199
Accredited Course, helps you get qualified and become immediately productive as a member of your IT/service management environment. This course prepares you for an internationally recognised qualification in ITIL® Service Management; by far the most widely adopted and globally recognized best practice for Service Management. ITIL® provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used in to meet the requirements set out for ISO 20000 certification. The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management including the links between lifecycle stages, the processes used and their contribution to service management practices. This package is accredited for and covers Foundation level study and qualification.   Benefits of Method: Manage business risk and service disruption or failure Improve and develop positive relationships with your customers by delivering efficient services that meet their needs. Establish cost-effective systems for managing demand for your services. Support business change whilst maintaining a stable service environment. Enhance your CV and boost future employment prospects. This accredited course aims to provide you with a straight forward route to an ITIL Foundation Qualification in your own time and at your own pace. Foundation Level - Course Content: 9 modules with associated engaging, motion graphic, video presented lessons Notes to support each lesson and references to further suggested reading. Support materials and exercises to consolidate the learning Foundation level sample questions to test and embed the learning Eligible for 21 CPU/PDU points.   FAQs What are the prerequisites, if any to take the course? Familiarity IT services and Service management is useful but not essential.   Who should take this course? Individuals who require an understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.  IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners. This is an accredited course eligible for CPDs/PDUs and prepares you for a qualification in ITIL® Service Management                                                                                                                                             What will students achieve or be able to do after taking this course? Understanding/Comprehension of Service management as a practice, the ITIL service lifecycle and Key principles and models. Awareness of  concepts, definitions, processes, functions, roles,  Technology and architecture Help you to become immediately productive as a member of an IT service management environment Prepare you for a Foundation level qualification in ITIL® Service Management. Eligible for 21 Category - C PDUs or CPDs   When you are ready to take the Foundation Exam/Qualification, please contact your Learning Service Provider – SkillSolve Training (admin@skillsolve.co.uk +44 (0)1202 970910) to arrange your exams.  
COURSE
ITIL® Service Management - Introduction
Skillsolve Training
5 hrs
A$29
Accredited Course, helps you get acquainted and become aware as a member of your IT/service management environment.   This course is a first step in preparing you for an internationally recognised qualification in ITIL® Service Management; by far the most widely adopted and globally recognized best practice for Service Management. ITIL® provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used in to meet the requirements set out for ISO 20000 certification. This package covers the Introduction level study.   Benefits of Method: Manage business risk and service disruption or failure Improve and develop positive relationships with your customers by delivering efficient services that meet their needs Establish cost-effective systems for managing demand for your services Support business change whilst maintaining a stable service environment. Enhance your CV and boost future employment prospects.   Introduction Level - Course Content: • 2 modules with associated engaging, motion graphic, video presented lessons • Notes to support each lesson and references to further suggested reading. • Support materials and exercises to consolidate the learning • Foundation level sample questions to test and embed the learning • Eligible for 5 CPU/PDU points.   FAQs What are the prerequisites, if any to take the course? Familiarity with IT services and Service management is useful but not essential.   Who should take this course? Designed for: Individuals who require a high level appreciation of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.   This is an accredited course eligible for CPDs/PDUs and prepares you towards a qualification in ITIL® Service Management   3) What will students achieve or be able to do after taking your course? Appreciation of Service management as a practice. Awareness of  concepts, definitions, processes, functions, roles and  RACI Matrix. Help you to become aware as a member of an IT service management environment First Step towards a qualification in ITIL® Service Management. Eligible for 5 Category - C PDUs or CPDs   Next Step/Course: ITIL® Service Management - Foundation
COURSE
ITIL Foundation
360 Training
$499
The ITIL Foundation course imparts knowledge on the fundamental awareness of the ITIL framework. Through this course you would be able to: - Learn about the best practices, generic concepts, key principles, and ITIL 2011 process models - Clear the ITIL Foundation exam - Gain a clear understanding of the ITIL framework - Learn about the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement - Learn how to apply ITIL tools, techniques and concepts - Optimize customer experience by improving efficiency and effectiveness in business changes - Apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
COURSE
ITIL Intermediate CSI Certification Training
360 Training
$699
At the end of training in ITIL Intermediate CSI, you will be able to: - Define continual service improvement - Describe continual service improvement principles and processes - Explain continual service improvement methods and techniques - Implement continual service improvement - Define strategies for challenges, CSFs, and risk factors
COURSE
ITIL Intermediate OSA Certification Training
360 Training
$699
The learning objectives of this course are: - Apply OSA processes to various phases of IT operations and service management - Manage and improve the everyday operation of IT services - Describe how to enable high quality and cost effective IT services - Assess challenges, critical success factors, and risks
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COURSE
ITIL Intermediate PPO Certification Training
360 Training
$699
- Understand the service design in PPO and the service lifecycle context - Describe the processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization - Explain how capacity management, availability management, and IT service continuity management can help to realize successful service design - Describe how Information security management is an essential part of the overall corporate governance framework - Define planning, protection, and optimization of roles and responsibilities - Understand the technology and implementation considerations - Describe the organizational roles relevant to PPO
COURSE
ITIL Intermediate RCV Certification Training
360 Training
$699
The learning objectives of this course are: - Learn how to measure Release, Control, and Validation - Define technology and implementation considerations for Release, Control, and Validation - List challenges, critical success factors, and risks - Define terminology related to Release, Control, and Validation
COURSE
ITIL Intermediate SD Certification Training
360 Training
$699
The learning objectives of this course are: - Explain the purpose, principles and processes in service design - Describe the technological considerations and activities involved in service design - Understand how to plan, deploy, and improve service design - Assess challenges, critical success factors, and risks associated with service design
COURSE
ITIL Intermediate SO Certification Training
360 Training
$699
The Service Operation (SO) is a part of Lifecycle Stream of ITIL; Intermediate level and one of the courses leading to the ITIL Expert Certificate in IT Service Management. The training content approved by APMG and CSME, focuses on co-ordination and execution of activities and processes included in service operations. ITIL SO certification training will enhance your knowledge on the on-going management of service operations, and also how to deliver effective and efficient services. The learning objectives of this course are given below: - Explain the purpose, objectives, scope of service operations, and its value to business - Describe how to manage processes and technology at agreed levels to meet user and customer needs - Assess challenges, critical success factors, and risks associated with Service Operations - Explain how to co-ordinate and carry out activities in other Lifecycle stages
COURSE
ITIL Intermediate SOA Certification Training
360 Training
$699
The learning objectives of this course are: - Apply SOA practices to various stages of service management lifecycle - Identify how the various stages of the ITIL; lifecycle can offer value to organizations and projects - Describe how service offering can be developed to support both business and user needs
COURSE
ITIL Intermediate SS Certification Training
360 Training
$699
By the end of ITIL; SS certification training you will: - Understand the purpose, principles and processes in service strategy - Explain governance in terms of service strategy - Identify how to organize for service strategy - Define the technological considerations in service strategy - Explain the implementation of service strategy - Identify challenges, critical success factors and risks - Create and operate customer-focused ITIL service strategies
COURSE
ITIL Intermediate ST Certification Training
360 Training
$699
The learning objectives of this course are given below: - Explain the purpose, principles and processes in Service Transition - Understand how to plan and manage service changes, including transfer of services effectively - Describe the technological considerations during service transition - Identify how to implement and improve service transition - Assess challenges, critical success factors, and risks associated with service transition
COURSE
ITIL Managing across the Lifecycle (MALC) Certification Training
360 Training
$699
ITIL Managing across the Lifecycle certification completes the ITIL&reg Intermediate level and also leads to the ITIL Expert Certificate in IT Service Management. The training content approved by APMG and CSME, focuses on the combined service management processes and practices. ITIL certification training will enhance your knowledge in the key ITIL topics such as management objectives, purposes, and functions and will improve your efficiency in improving service management capability. The learning objectives of this course are: - Assess how to integrate and manage the service related processes across the service lifecycle - Explain the importance of Governance and organization - Explain the strategies of Communication and Stakeholder Management - Define Measurement and identify how to implement and refine service management capability
COURSE
ITIL-CSI ITIL Continual Service Improvement CSI
360 Training
$2,595
All courses are offered by Deepcreek ITIL® ATO/Affiliate - ITIL® is a registered trade mark of AXELOS LimitedA three day course intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL Continual service improvement publication.The course and associated examination are free-standing but also part of the ITIL intermediate lifecycle stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 3 points. ObjectivesCandidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certificate: - Introduction to continual service improvement - Continual service improvement principles - Continual service improvement process - Continual service improvement methods and techniques - Organizing for continual service improvement - Technology considerations - Implementing continual service improvement - Challenges, critical success factors and risks
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