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COURSE
ITIL® Service Management - Foundation
Skillsolve Training
21 hrs
A$199
Accredited Course, helps you get qualified and become immediately productive as a member of your IT/service management environment. This course prepares you for an internationally recognised qualification in ITIL® Service Management; by far the most widely adopted and globally recognized best practice for Service Management. ITIL® provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used in to meet the requirements set out for ISO 20000 certification. The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management including the links between lifecycle stages, the processes used and their contribution to service management practices. This package is accredited for and covers Foundation level study and qualification.   Benefits of Method: Manage business risk and service disruption or failure Improve and develop positive relationships with your customers by delivering efficient services that meet their needs. Establish cost-effective systems for managing demand for your services. Support business change whilst maintaining a stable service environment. Enhance your CV and boost future employment prospects. This accredited course aims to provide you with a straight forward route to an ITIL Foundation Qualification in your own time and at your own pace. Foundation Level - Course Content: 9 modules with associated engaging, motion graphic, video presented lessons Notes to support each lesson and references to further suggested reading. Support materials and exercises to consolidate the learning Foundation level sample questions to test and embed the learning Eligible for 21 CPU/PDU points.   FAQs What are the prerequisites, if any to take the course? Familiarity IT services and Service management is useful but not essential.   Who should take this course? Individuals who require an understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.  IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners. This is an accredited course eligible for CPDs/PDUs and prepares you for a qualification in ITIL® Service Management                                                                                                                                             What will students achieve or be able to do after taking this course? Understanding/Comprehension of Service management as a practice, the ITIL service lifecycle and Key principles and models. Awareness of  concepts, definitions, processes, functions, roles,  Technology and architecture Help you to become immediately productive as a member of an IT service management environment Prepare you for a Foundation level qualification in ITIL® Service Management. Eligible for 21 Category - C PDUs or CPDs   When you are ready to take the Foundation Exam/Qualification, please contact your Learning Service Provider – SkillSolve Training (admin@skillsolve.co.uk +44 (0)1202 970910) to arrange your exams.  
COURSE
Information Technology Infrastructure Library (ITIL®)
$599
This ITIL® Foundation course covers the IT Infrastructure Library best practices. ITIL® is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL®: Service Strategy, Design, Transition, Operation and Continual Service Improvement.
COURSE
ITIL® Service Management - Introduction
Skillsolve Training
45 mins
A$29
Accredited Course, helps you get acquainted and become aware as a member of your IT/service management environment. This course is a first step in preparing you for an internationally recognised qualification in ITIL® Service Management; by far the most widely adopted and globally recognized best practice for Service Management.ITIL® provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used in to meet the requirements set out for ISO 20000 certification.This package covers the Introduction level study. Benefits of Method:Manage business risk and service disruption or failureImprove and develop positive relationships with your customers by delivering efficient services that meet their needsEstablish cost-effective systems for managing demand for your servicesSupport business change whilst maintaining a stable service environment.Enhance your CV and boost future employment prospects. Introduction Level - Course Content:• 2 modules with associated engaging, motion graphic, video presented lessons• Notes to support each lesson and references to further suggested reading.• Support materials and exercises to consolidate the learning• Foundation level sample questions to test and embed the learning• Eligible for 5 CPU/PDU points. FAQsWhat are the prerequisites, if any to take the course?Who should take this course? This is an accredited course eligible for CPDs/PDUs and prepares you towards a qualification in ITIL® Service Management 3) What will students achieve or be able to do after taking your course?Appreciation of Service management as a practice.Awareness of  concepts, definitions, processes, functions, roles and  RACI Matrix.Help you to become aware as a member of an IT service management environmentFirst Step towards a qualification in ITIL® Service Management.Eligible for 5 Category - C PDUs or CPDs Next Step/Course: ITIL® Service Management - Foundation
COURSE
ITIL Foundation
360 Training
$499
The ITIL Foundation course imparts knowledge on the fundamental awareness of the ITIL framework. Through this course you would be able to: - Learn about the best practices, generic concepts, key principles, and ITIL 2011 process models - Clear the ITIL Foundation exam - Gain a clear understanding of the ITIL framework - Learn about the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement - Learn how to apply ITIL tools, techniques and concepts - Optimize customer experience by improving efficiency and effectiveness in business changes - Apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
COURSE
ITIL Intermediate CSI Certification Training
360 Training
$699
At the end of training in ITIL Intermediate CSI, you will be able to: - Define continual service improvement - Describe continual service improvement principles and processes - Explain continual service improvement methods and techniques - Implement continual service improvement - Define strategies for challenges, CSFs, and risk factors
COURSE
ITIL Intermediate OSA Certification Training
360 Training
$699
The learning objectives of this course are: - Apply OSA processes to various phases of IT operations and service management - Manage and improve the everyday operation of IT services - Describe how to enable high quality and cost effective IT services - Assess challenges, critical success factors, and risks
COURSE
ITIL Intermediate PPO Certification Training
360 Training
$699
- Understand the service design in PPO and the service lifecycle context - Describe the processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization - Explain how capacity management, availability management, and IT service continuity management can help to realize successful service design - Describe how Information security management is an essential part of the overall corporate governance framework - Define planning, protection, and optimization of roles and responsibilities - Understand the technology and implementation considerations - Describe the organizational roles relevant to PPO
COURSE
ITIL Intermediate RCV Certification Training
360 Training
$699
The learning objectives of this course are: - Learn how to measure Release, Control, and Validation - Define technology and implementation considerations for Release, Control, and Validation - List challenges, critical success factors, and risks - Define terminology related to Release, Control, and Validation
COURSE
ITIL Intermediate SD Certification Training
360 Training
$699
The learning objectives of this course are: - Explain the purpose, principles and processes in service design - Describe the technological considerations and activities involved in service design - Understand how to plan, deploy, and improve service design - Assess challenges, critical success factors, and risks associated with service design
COURSE
ITIL Intermediate SO Certification Training
360 Training
$699
The Service Operation (SO) is a part of Lifecycle Stream of ITIL; Intermediate level and one of the courses leading to the ITIL Expert Certificate in IT Service Management. The training content approved by APMG and CSME, focuses on co-ordination and execution of activities and processes included in service operations. ITIL SO certification training will enhance your knowledge on the on-going management of service operations, and also how to deliver effective and efficient services. The learning objectives of this course are given below: - Explain the purpose, objectives, scope of service operations, and its value to business - Describe how to manage processes and technology at agreed levels to meet user and customer needs - Assess challenges, critical success factors, and risks associated with Service Operations - Explain how to co-ordinate and carry out activities in other Lifecycle stages
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COURSE
ITIL Intermediate SOA Certification Training
360 Training
$699
The learning objectives of this course are: - Apply SOA practices to various stages of service management lifecycle - Identify how the various stages of the ITIL; lifecycle can offer value to organizations and projects - Describe how service offering can be developed to support both business and user needs
COURSE
ITIL Intermediate SS Certification Training
360 Training
$699
By the end of ITIL; SS certification training you will: - Understand the purpose, principles and processes in service strategy - Explain governance in terms of service strategy - Identify how to organize for service strategy - Define the technological considerations in service strategy - Explain the implementation of service strategy - Identify challenges, critical success factors and risks - Create and operate customer-focused ITIL service strategies
COURSE
ITIL Intermediate ST Certification Training
360 Training
$699
The learning objectives of this course are given below: - Explain the purpose, principles and processes in Service Transition - Understand how to plan and manage service changes, including transfer of services effectively - Describe the technological considerations during service transition - Identify how to implement and improve service transition - Assess challenges, critical success factors, and risks associated with service transition
COURSE
ITIL Managing across the Lifecycle (MALC) Certification Training
360 Training
$699
ITIL Managing across the Lifecycle certification completes the ITIL&reg Intermediate level and also leads to the ITIL Expert Certificate in IT Service Management. The training content approved by APMG and CSME, focuses on the combined service management processes and practices. ITIL certification training will enhance your knowledge in the key ITIL topics such as management objectives, purposes, and functions and will improve your efficiency in improving service management capability. The learning objectives of this course are: - Assess how to integrate and manage the service related processes across the service lifecycle - Explain the importance of Governance and organization - Explain the strategies of Communication and Stakeholder Management - Define Measurement and identify how to implement and refine service management capability
COURSE
ITIL-CSI ITIL Continual Service Improvement CSI
360 Training
$2,595
All courses are offered by Deepcreek ITIL® ATO/Affiliate - ITIL® is a registered trade mark of AXELOS LimitedA three day course intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL Continual service improvement publication.The course and associated examination are free-standing but also part of the ITIL intermediate lifecycle stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 3 points. ObjectivesCandidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certificate: - Introduction to continual service improvement - Continual service improvement principles - Continual service improvement process - Continual service improvement methods and techniques - Organizing for continual service improvement - Technology considerations - Implementing continual service improvement - Challenges, critical success factors and risks
COURSE
ITIL Foundations Certification ITIL
360 Training
$2,395
All courses are offered by Deepcreek ITIL ATO/Affiliate - ITIL is a registered trade mark of AXELOS Limited This 3 day hands-on 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. The course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs. This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.
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