Hospitality
If you work in the hospitality sector, you’ll know there’s a lot more to the industry than taking food and drinks orders. It’s important that hospitality workers have access to ongoing training, across areas such as customer service, responsible service of alcohol (RSA), workplace health and safety, and the correct handling, preparation and storage of food.
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INTERACTIVE
Guest Name Usage
Elearning WMB
20 mins
£10or
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Course Overview Name usage deals with tips to find out clients’ names, how to deal with guests whose name you do not know and names which are complicated.Target Audience Business and corporate Learning Objectives Why it is important in dealing with guests’ namesTips to find out guests’ namesHow to deal with guests whose name you do not knowHow to deal with guests whose names are complicated Duration 20 Minutes
INTERACTIVE
Guest Complaints
Elearning WMB
20 mins
£10or
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Course Overview This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards. Target Audience Business and corporate Learning Objectives How to deal with guests whose names are complicatedEscalate a complaintFollow up afterwards Duration 20 Minutes
VIDEO
Gameplay – Adaptive Service
Time to Impress
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VIDEO
Leaving
Time to Impress
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VIDEO
Gaming Philosophy (Part 1)
Time to Impress
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COURSE
Gaming Essentials
Time to Impress
2 hrs
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Course Overview Gaming Essentials by Time to Impress, provides foundation training for every aspect of gaming service, with a particular focus on guest privacy and using practical examples based on real-life situations. The course is 120 minutes in length and taught entirely through video.   Target Audience This course is intended for all staff that deal with customers in gaming venues, irrespective of their role. Each time a team member communicates with a gaming guest, they are presented with an opportunity to meet the guest’s needs, or potentially breach their privacy and lose them forever.     Learning Objectives The course covers 11 essential-to-understand topics, ranging from gaming philosophy and the greeting, to dealing with money, hardware, gameplay, attitude, teamwork, adaptive service and more. It sets a sound benchmark to ensure all staff understand and meet base-level expectations in gaming service.    Business Outcomes By making sure all staff understand what service standards are expected by gaming customers, this course ensures your guests leave – and come back – happy. For managers and organisations, this course aims to protect against those many scenarios where small service mistakes can result in the loss of a VIP customer. 
COURSE
Gaming Appreciation
Time to Impress
1 hr
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Course Overview The Gaming Appreciation course is a 45-minute introduction to gaming customer service, with a particular focus on guest privacy and using practical examples based on real-life situations. The course is taught entirely through video.    Target Audience This course is a consolidated version of Gaming Essentials, and is designed to be an integral component of training for anyone that works in a gaming venue, but specifically for those who do not regularly face customers in the gaming room – from operations to kitchen staff, valets and cleaners.   Learning Objectives The course covers three need-to-know topics for all staff, including gaming philosophy, gaming awareness and dealing with money.    Business Outcomes Although some staff may not deal directly with gaming customers, every staff member in a gaming venue has the potential to either deliver great service experience or drive guests away forever. This course therefore ensures all staff under the same roof are aligned with the basics of gaming customer service.
VIDEO
Gaming Philosophy (Part 2)
Time to Impress
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VIDEO
Gaming Awareness (Part 1)
Time to Impress
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VIDEO
Gaming Awareness (Part 2)
Time to Impress
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