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Hospitality
If you work in the hospitality sector, you’ll know there’s a lot more to the industry than taking food and drinks orders.It’s important that hospitality workers have access to ongoing training, across areas such as customer service, responsible service of alcohol (RSA), workplace health and safety, and the correct handling, preparation and storage of food.
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COURSE
Social Media Marketing : Hospitality & Travel Professionals
Brian Cliette
A$205
LATEST: Course Updated Again for Feb 2017 Learn Secrets to Increase Profit, Fans, Engagement & Reach on Facebook, Pinterest, Twitter, Google+, Instagram If you are or aspire to be at the management level in the hospitality industry, then you have got to be aware of the impact social media and all of its various outlets as on the hospitality industry. Social media now allows clients and guests to leave and receive almost instantaneous feedback concerning any hotel anywhere in the world. And as everyone knows, the hospitality industry thrives on its reputation. This is why it's so important to understand all of the ins and outs of social media and exactly how they impact your business and reputation. Are you ready to become part of the next-generation of Hospitality business leaders? Harness the power of social media for your business, organisation and career. Join our latest social media course with UNLIMITED & LIFETIME access you will learn how to drive sales, attract new customers and master social media. FULL 30 DAY MONEY BACK GUARANTEE. Social media sites such as Twitter, Facebook, LinkedIn, Youtube, Pinterest and G+ all have thousands of customers waiting for you to engage!! It is estimated that at least 80% of individuals looking for a hotel, whether it is for business or pleasure will use the Internet as their primary resource to gather information on specific hotels and then purchase their rooms and stay and aside from using the official hotel website or a third party website to book a stay. 60 to 70% of these individuals use social media such as Facebook twitter, instagram, pinterest, Google yelp, and many others to gather information before actually booking their stay the opinions or views and information shared by social media users will directly sway a guest in their hotel stay options. Nothing is kept secret - I reveal all I know ... and as I test even more things, those that are successful are added to the course - at no extra cost to you! This is a course that will continue to grow and grow. As well as the Udemy 30 day guarantee, you have my personal promise that you will be wowed and delighted by what you'll learn in the next 3 to 4 hours ... and you'll be kicking yourself if you already had this Udemy course So social media has a great power to directly affect a hotel's profit margin in this day and age, which is why it is very important that hotels remain savvy in the best ways to use the social media outlets to their advantage to maintaining a positive reputation and attract as much of a given market demographic as possible. As with all my courses: The initial low price will increase shortly - the course is currently $200, but will next increase to $497 You have unlimited lifetime access at no extra costs, ever All future additional lectures, bonuses, etc in this course are always free There's an unconditional, never any questions asked full 30 day money-back-in-full guarantee My help is always available to you if you get stuck or have a question - my support is legendary in Udemy 30 Day 100% Risk Free Offer! Certificate of completion All students who complete this course will receive a FREE digital 'Certificate of social media marketing' issued by Udemy DON'T FORGET: Udemy operates a 30 day full money back guarantee, no questions asked! If you're not happy with this course you can request your money back. Click the "take this course" button straight away at the top right of this page to unlock the power of social media for your business. What am I going to get from this course? How to use the best channels and social media outlets to reach as much of your market demographic as possible, as well as how to maintain a positive presence on those outlets How to take advantage of a blog to generate positive reviews and feedback for your hotel How to monetize various social media outlets such as yelp and pinterest to achieve an even greater profit margin for your hotel How to achieve glowing five star reviews on sites that matter How to use social media has an extension of your front office or lobby How to spot a negative review and manage your reputation How to make your hotel more social media friendly How to create a loyal customer base using social media What is the target audience? This class is for anyone that is one aspires to a management position in the hospitality industry, as well as anyone looking to boost the reputation of their hotel and its services using social media to connect with communicating with and understand the needs and wants of their customer base, as well as anyone who is in advertising concerning the hotel industry and the best way to reach a given market demographic What are the requirements? Some knowledge of social media and of the various outlets is a plus but is not absolutely necessary to take this course
COURSE
Hospitality Property Organizational Structure
Gerry MacPherson
A$80
Many Independent Hotels and Bed & Breakfasts owners aspire to have a business that can operate like a well-oiled machine but lack the time or the technical skills to systematize their property. In this Series we walk you through the steps of setting up your properties Organizational Structure. In this 5 part tutorial series you will find: The 1st tutorial we are going to look at why and how to create an organizational strategy. We look at what type of hospitality property owner you are and the type of responsibilities to effectively operate a hotel or Bed & Breakfast.The 2nd tutorial is about developing your Management Strategy. We are going to look at the importance of and how to develop an Operations manual.The 3rd tutorial examples of policies and topics should be included in your Operation Manual.The 4th tutorial is about how to determine whether the your Operations Manual Works.The 5th tutorial looks at the benefits and where to find Outsourcing for handling your extra workload.After completing this series you will have the tools to turn your hospitality property into a business envied by your competitors, appreciated by you guests and respected by your employees. What am I going to get from this course? Decide the type of hospitality property owner you are How to determine your main goals How to decide the job functions necessary for your hospitality property How to assign tasks for each job function How to develop step-by-step checklist forms and compile them into a working Operations Manual What your Operations Manual should include How to know your Operations Manual works Learn about outsourcing and when to outsource What is the target audience? This Organizational Structure Course is designed for new and current Independent Hotel and Bed & Breakfast owners and managers who aspire to have a business that can operate like a well-oiled machine but lack the time or the technical skills to systematize their property. This course is not necessary for hospitality property owners and managers who have a working operational system in place. What are the requirements? Independent Hotel and Bed & Breakfast owners and managers should have the desire to setup a system that is practical and efficient.
COURSE
Be A Better Waiter - Give Better Service
Joe Fedison
A$25
Whether you are just starting out as a Foodserver or Bartender, this course will give you the proven strategies necessary to increase your income. Learn the skills that will increase the tips you make by 20%-50: Learn what makes a great customer experience. Build a clientele that consistently requests you. Use the 3 Steps to fixing any problem. Discover the "Mindset" of highly tipped professionals. Use the strategy in Lecture 12 to increase tips 23%! What am I going to get from this course? Understand how to deliver the service that customers really want. Know how to handle problem situations efficiently and effectively. You will be able to create an experience that people will tip more for. What is the target audience? Anyone who is in a tipped position - mostly for Foodservers and Bartenders. Managers and owners of restaurants and bars. What are the requirements? A basic knowledge of the Food and Beverage service industry.
COURSE
Hospitality Plus - Operation fast food
Catalyst Education
A$34.95
1. Prepare a fast food outlet for service 2. Apply customer service skills to effectively identify and meet customer needs 3. Select appropriate methods to cook and prepare food safely 4. Apply techniques to ensure attractive presentation of food 5. Control stock before, during and after service 6. Clean and maintain equipment.
COURSE
Hospitality Plus - Keeping it clean
Catalyst Education
A$34.95
1. Follow workplace hygiene procedures and identify hygiene hazards 2. Report any personal health issues according to company policies and procedures 3. Prevent contamination of food and other items 4. Prevent cross-contamination by washing hands.
COURSE
Hospitality Plus - Food safety
Catalyst Education
A$34.95
1. Implement and follow food safety procedures as described in your company’s food safety program  2. Identify the function of a food safety program 3. Describe the categories of food safety hazards  4. Discuss aspects of controlling bacterial growth 5. Explain the basic principles of the Hazard Analysis and Critical Control Points system 6. Identify common Critical Control Points in the food handling process and apply appropriate control methods 7. Maintain a clean environment.
COURSE
Hospitality Plus Suite
Catalyst Education
A$395
 
COURSE
Hospitality Plus - Working together
Catalyst Education
A$34.95
1. Work cooperatively with colleagues towards common goals 2. Ensure that work goals are understood and met 3. Give and receive constructive feedback to enhance work performance 4. Communicate clearly using appropriate mediums 5. Identify and address signs and sources of stress. This module should take approximately 30 minutes to complete
COURSE
Hospitality Plus - Hospitality Service Excellence
Catalyst Education
A$34.95
1. List the key characteristics required to be a successful hospitality professional 2. Explain the tools and resources used in the hospitality industry 3. Outline what is required to set up for service effectively 4. Follow a work plan to maximise efficiency during service 5. Provide quality customer service 6. Deal with complaints effectively 7. Close-down after service efficiently.
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