Hospitality
If you work in the hospitality sector, you’ll know there’s a lot more to the industry than taking food and drinks orders. It’s important that hospitality workers have access to ongoing training, across areas such as customer service, responsible service of alcohol (RSA), workplace health and safety, and the correct handling, preparation and storage of food.
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INTERACTIVE
Business Gifts and Hospitality
Global Ethics Solutions
45 mins
$29
Course OverviewExchanging gifts and showing hospitality is a perfectly normal part of doing business. It plays an important role in developing strong business relationships. In this area, an employee’s first obligation is to conduct himself or herself in a fair and impartial manner. He or she has a responsibility to not let gifts and business hospitality compromise, or even appear to compromise, his or her ethical standards against undue influence. This course covers the basic information that employees and managers need to know about gift and hospitality issues. It provides practical information, advice, tips, and a character connection.Target AudienceAll AudiencesLearning ObjectivesKnow the ethical responsibilities for appropriately giving or receiving gifts and hospitality.Know the basic guidelines for giving and receiving gifts.Identify appropriate and inappropriate gifts.Deal appropriately with gifts from suppliers.Identify unusual gifts, entertainment, and preferred treatment.Understand cultural and international gift exchange issues.Business OutcomesReduce compliance related issues, build understanding of ethics & compliance content and issues, and support an ethical culture in the workplace.
VIDEO
Gift and Hospitality Issues - Part 4: Actions for Success
Global Ethics Solutions
4 mins
$9.99
Course OverviewExchanging gifts and showing hospitality is a perfectly normal part of doing business. It plays an important role in developing strong business relationships. In this area, an employee’s first obligation is to conduct himself or herself in a fair and impartial manner. This video covers the 4 R's for refusing a gift and the Red Flags and giving and receiving gifts.Target AudienceAll audiencesBusiness OutcomesReduce compliance related issues, build understanding of ethics & compliance content, and support an ethical culture in the workplace.Duration4 minutes
VIDEO
Gift and Hospitality Issues - Part 3: What You Need to Know
Global Ethics Solutions
8 mins
$9.99
Course OverviewExchanging gifts and showing hospitality is a perfectly normal part of doing business. It plays an important role in developing strong business relationships. In this area, an employee’s first obligation is to conduct himself or herself in a fair and impartial manner. This video covers the Six Considerations for giving and accepting gifts, noimal value, and gifts from suppliers.Target AudienceAll audiencesBusiness OutcomesReduce compliance related issues, build understanding of ethics & compliance content, and support an ethical culture in the workplace.Duration8 minutes
VIDEO
Gift and Hospitality Issues - Part 2: Connecting Character
Global Ethics Solutions
5 mins
$9.99
Course OverviewExchanging gifts and showing hospitality is a perfectly normal part of doing business. It plays an important role in developing strong business relationships. In this area, an employee’s first obligation is to conduct himself or herself in a fair and impartial manner. This video covers the principle of manipulation and persuasion and the character issues at play.Target AudienceAll audiencesBusiness OutcomesReduce compliance related issues, build understanding of ethics & compliance content, and support an ethical culture in the workplace.Duration5 minutes
VIDEO
Gift and Hospitality Issues - Part 1: Ethical Issues and Problems
Global Ethics Solutions
6 mins
$9.99
Course OverviewExchanging gifts and showing hospitality is a perfectly normal part of doing business. It plays an important role in developing strong business relationships. In this area, an employee’s first obligation is to conduct himself or herself in a fair and impartial manner. This video covers the forms of gifts and the reasons to reject them.Target AudienceAll audiencesBusiness OutcomesReduce compliance related issues, build understanding of ethics & compliance content, and support an ethical culture in the workplace.Duration6 minutes
COURSE
Hospitality Plus - Food safety
Catalyst Education
30 mins
A$34.95 + GST
1. Implement and follow food safety procedures as described in your company’s food safety program  2. Identify the function of a food safety program 3. Describe the categories of food safety hazards  4. Discuss aspects of controlling bacterial growth 5. Explain the basic principles of the Hazard Analysis and Critical Control Points system 6. Identify common Critical Control Points in the food handling process and apply appropriate control methods 7. Maintain a clean environment.
COURSE
Hospitality Plus - Working together
Catalyst Education
30 mins
A$34.95 + GST
1. Work cooperatively with colleagues towards common goals 2. Ensure that work goals are understood and met 3. Give and receive constructive feedback to enhance work performance 4. Communicate clearly using appropriate mediums 5. Identify and address signs and sources of stress. This module should take approximately 30 minutes to complete
COURSE
Hospitality Plus - Keeping it clean
Catalyst Education
30 mins
A$34.95 + GST
1. Follow workplace hygiene procedures and identify hygiene hazards 2. Report any personal health issues according to company policies and procedures 3. Prevent contamination of food and other items 4. Prevent cross-contamination by washing hands.
COURSE
Hospitality Plus - Operation fast food
Catalyst Education
30 mins
A$34.95 + GST
1. Prepare a fast food outlet for service 2. Apply customer service skills to effectively identify and meet customer needs 3. Select appropriate methods to cook and prepare food safely 4. Apply techniques to ensure attractive presentation of food 5. Control stock before, during and after service 6. Clean and maintain equipment.
COURSE
Hospitality Plus - Hospitality Service Excellence
Catalyst Education
30 mins
A$34.95 + GST
1. List the key characteristics required to be a successful hospitality professional 2. Explain the tools and resources used in the hospitality industry 3. Outline what is required to set up for service effectively 4. Follow a work plan to maximise efficiency during service 5. Provide quality customer service 6. Deal with complaints effectively 7. Close-down after service efficiently.
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