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Food and Beverage Training
Looking for food and beverage training for your staff? Keen to kick start your hospitality career? Online training can provide you with everything you need to know for successful food and beverage service.
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COURSE
Hospitality Plus - Operation fast food
Catalyst Education
A$34.95
1. Prepare a fast food outlet for service 2. Apply customer service skills to effectively identify and meet customer needs 3. Select appropriate methods to cook and prepare food safely 4. Apply techniques to ensure attractive presentation of food 5. Control stock before, during and after service 6. Clean and maintain equipment.
COURSE
Hospitality Plus - Food safety
Catalyst Education
A$34.95
1. Implement and follow food safety procedures as described in your company’s food safety program  2. Identify the function of a food safety program 3. Describe the categories of food safety hazards  4. Discuss aspects of controlling bacterial growth 5. Explain the basic principles of the Hazard Analysis and Critical Control Points system 6. Identify common Critical Control Points in the food handling process and apply appropriate control methods 7. Maintain a clean environment.
COURSE
Become a Coffee Expert
Coffeecademy com
A$25
Coffee is everywhere in our lives. Yet there is so much bad information and misunderstanding floating around. A majority of people who brew their own coffee make simple mistakes that are effecting the taste of their coffee. As a result, most end up trying to mask it with sugar, milk, and artificial sweeteners. And worse, people are spending thousands of dollars each year buying coffee that they can make better, cheaper, and quicker right in you’re their own home or office. Stop making bad coffee. Stop spending crazy amounts of money on your coffee. And start enjoying it on a level you didn’t know was possible. We’ll show you how. _______________________________________________________________________ Coffee is a complex beverage with its own language, a massive range of tastes, brewing techniques, and equipment. We want to simplify it for you. We’ll help you find the best brewing technique to fit your lifestyle, perfect that brewing technique so you’ll always make a perfect cup, and save money and time! PROVEN RESULTS: CUT YOUR COFFEE BUDGET BY OVER 60% BREW AT HOME AND SAVE OVER 15 MINUTES EVERY DAY. (That’s over 90 hours of your year being wasted!) PERSONALIZED SUGGESTIONS ON: What beans to buy (and where to buy them). What grind to use. What brewing method to use. What equipment to buy. Enjoy your coffee more! Make the perfect cup every time and share the gift of great coffee with the world! What am I going to get from this course? You will be able to pick the best beans: know what flavors are associated with certain roasts and regions You will know the 7 key variables you need to control to make the best tasting coffee You will understand how the roast and grind effect your coffee You will understand all of the brewing methods and be able to choose the best method for different tastes and occasions You will know what coffee shops will give you the best coffee and know what you want to order there. You will know how to brew your own coffee Warning: You will probably become a coffee snob What is the target audience? Students Small Business Owners Entrepreneurs Employees Coffee lovers Food lovers What are the requirements? No prior experience needed.
COURSE
Deaf-Friendly Hospitality for Restaurants
Melissa Greenlee
A$35
If you've never met a Deaf person, you may be unsure how to communicate with them. This is not a skill you're born with, so how can you be expected to know. Become Deaf-Friendly, Gain More Customers 'Deaf-Friendly Hospitality for Restaurants' is a course designed for anyone that works in the restaurant industry including bars and coffee houses. In less than one hour you can learn the basics to assisting a Deaf diner to make sure they have a positive deaf-friendly experience at your establishment. In this short course, you will: Discover insight into the issues facing Deaf diners Identify areas in your establishment that need improvement Learn American Sign Language vocabulary to assist you in communication Apply tips and tricks to become a deaf-friendly establishment The course is structured in a very straight-forward way. There are powerpoint presentations, hyperlinks to resources, downloadable tip sheets and video where you will learn useful Sign Language vocabulary including the American Sign Language Manual Alphabet. Thank you for joining us in creating a deaf-friendly dining experience! What am I going to get from this course? Understand Deaf diners and how to provide a deaf-friendly dining experience What is the target audience? This course is designed for all individuals whom work in the dining industry including but not limited to restaurants, bars, cafe's and fast food establishments. What are the requirements? Internet Connection
COURSE
Employee Development for your Hospitality Property
Gerry MacPherson
A$120
Finding and retaining the right employees for your hospitality property can be time consuming and expensive if the process in ineffective or the training is minimal. In this 9 Part Tutorial Series, we examine: If you or your staff are not properly trained, overworked and stressed, it does not take long for your services to slide and a negative mindset to develop. In tutorial #1 we share the 6 phases to establish a strategic mindset for your business planning and tasks. A consistent and scripted hiring process is imperative for acquiring the right employees for your property. In tutorial #2 we look at where to find the suitably employees; how to conduct an interview; the interview questions to ask and how to finish the process. Would you like to have professionally trained employees but do not have the time or resources? The truth is, you can't afford to not train your staff. Training improves employee's morale, business performance and will help increase your profits. In tutorial #3 we look at why and how to develop a successful training program. In tutorial #4 we will delve further into what to train and techniques that work. Everyday communication is something we do automatically- like breathing, but communicating efficiently actually takes quite a bit of skill. In tutorial#5 we consider common mistakes in business communication and methods to improve. Good customer service is the lifeblood of any Independent Hotel or Bed & Breakfast. It means forming a relationship with your guests, a relationship that the guest would like to continue. In tutorial #6 we will examine the traits and skills required and techniques to provide excellent customer service. Handling customer complaints can be a necessary evil in any hospitality industry. That does not have to be the case. In tutorial #7 we study ways to turn customer complaints into positive opportunities. Upselling, often thought of as a dirty word can be far from the truth. In tutorial #8 we will discover how the right products and training to upsell will make your guests more satisfied and your business more profitable. With the right hiring process in place your opportunity to find the right employee rises dramatically but what happens if one employee just does not fit. Firing someone is not a decision you can take lightly. In tutorial #9 we look at how to fire someone professionally, gracefully and safely. What am I going to get from this course? Establish a strategic mindset for your business planning and tasks Where to find the suitably employees and how to conduct an interview Why and how to develop a successful training program How to overcome common mistakes in business communication and methods to improve You will learn the skills required and techniques to provide excellent customer service How to turn customer complaints into positive opportunities You will learn how to train to upsell You will learn how to fire someone professionally, gracefully and safely What is the target audience? This course is designed for owners of independent hotel and bed & breakfasts who want to learn how to find, train and retain the right employees for their hospitality property. This course is not necessary if you are a hospitality property owner will strong employees, and an ongoing training program. What are the requirements? Students should see the importance of having well trained, loyal employees who share the same goals when it comes to customer service.
COURSE
Food & Beverage Management
Università Bocconi
Managing a company in the food and beverage industry is a fascinating task. Food and beverage products are so deeply rooted in the culture of most countries that making and selling them is not only a matter of making and selling good and tasty products, but products that nurture people's body, soul, and heart. Given this, it's not difficult to see that the task quickly becomes complex. The objective of this course is twofold: first, we will focus on contemporary challenges that managers and entrepreneurs in food and beverage businesses should be able to face; and second, we will provide models and tools to design and implement appropriate courses of action to satisfy customers and build an advantage over the competition. This course is made up of four modules and an introduction, each exploring one dilemma that food and beverage companies face. You will be presented with a set of video lectures and guest speakers. These lectures combine an accessible introduction to specific topics integrated with interviews of managers and experts that will give precious insights and examples to the participants. To enhance your learning experience with us, we will make a Documentary on the Excellences of the Modena District available for you, which is in a format that we have developed specifically for this course in order to give you the chance to experience first-hand the territory as our on-campus students usually do. Each module is paired with an evaluated quiz and weekly discussion forums to reflect on the variety of the F&B world, its complexity, and the power of the network that we will build together during the course. Successful completion of the quizzes is required for a course certificate as explained in the Grading Policy. Below the guest speakers of the course: Masterchef Italia Sky – Nils Hartmann, Head of Movie Channels at Sky Italia – www.masterchef.sky.it Eataly - Paolo Bongiovanni, Marketing Director Italy – www.eataly.net Berlucchi – Paolo Ziliani, Owner – www.berlucchi.it Joia Restaurant – Alta Cucina Naturale – Pietro Leemann, Owner and Chef – www.joia.it Branca – Nicolò Branca, Owner – www.branca.it Barilla – Giuseppe Morici, President Region Europe – www.barilla.com Proyecto Expo 2015 Chile – Guillermo Ariztia, Chile Pavillon Director – www.expomilan.cl Winery Il Cavallante, Milano – Sergio Morpurgo, Owner Heineken – Floris Cobelens, Marketing Director – www.heineken.com TRDN – Martin Oetting, Managing Director – www.trnd.com GROM – Federico Grom, Owner and Founder – www.grom.it/en Tetra Pak – Matthew Hatton, Director Competitor Intelligence – www.tetrapak.com BioHombre – Matteo Panini, CEO – www.hombre.it Acetaia Maletti – Carmen & Claudio Maletti Cantine Riunite & CIV – Vanni Lusetti, CEO; Francesca Benini, Sales & Marketing Manager; Elena Lottici, Export Manager; Mario Vandi, Brand Manager – www.riunite.it GlemGas – Marco Guerzoni, Program Product Manager – www.glemgas.com Bibendum Catering – LaFranceschetta58 – Sabrina Lazzereschi & Marta Pulini, Owners and Founders – www.bibendumcatering.it , www.franceschetta58.it DISCLAIMER - Since most of the videos are conducted with those whose native language is not English, we have decided to sometimes preserve their more emphatic speech to keep a tighter match between the audio and the subtitles.Commitment: 3-6 hours/week
COURSE
How Food Should Taste
Imran Hussain
A$35
Are you prone to cooking the same food, in the same way but wish you were more adventurous? Do you actually know how to tell if food is seasoned right? Is your meal balanced or is it too sweet? Learn fundamental concepts of good cooking that are reusable across all recipes. This course is for anyone who want to improve their cooking ability and consistently produce tasty meals without following any recipe cards. One day I was feeling adventurous following the recipes of an outstanding celebrity chef, were I needed to get hold of a particular Bavarian sausage as it added the right flavour “that made the dish”. I popped down to my local supermarket and low and behold they were all out (well, they never actually stocked it). So was the dish doomed, yes … not because I didn’t have the sausage I didn’t how to replicate with another ingredient to get the same affect. Therefore, I learned how to taste properly, flavour pair and balance tastes and this course is the journey of it. I break down the course so you can learn to taste properly, at the primary taste level and then how to learn flavour pairings from your favourite meals. This course is more FUN than functional but it will expand your “foodie” experience and turn you from chef-groupie to rock-star cook! However, this course is not for everyone: If you are an extreme fussy eater and not willing to try new foods (you will have to try different foods to develop you palette in this course) Expert recipe followers who can get hold of every rare ingredient required for their meals (ALL INGREDIENTS IN THIS COURSE CAN BE FOUND AT ANY LOCAL SUPERMARKET) Lazy people – you will need to dedicate time to expand your knowledge by dissecting flavours of tasty meals (Ideally once a week bit minimum one a month) People on fad diets as there is eating involved (including chocolate) Don’t want to cook for other people period (if you are not a confident cook then this course is for you) Change the way you think about food!! What am I going to get from this course? Learn about primary tastes, flavour sensations and aromas Test your tongue to see how to balance meals for you Create your own recipes How to season and balance a meal What is the target audience? Anyone wanting to improve their cooking What are the requirements? Some basic ingredients (see shopping list) Time (min once a month) to carry out exercises
COURSE
Designing the Perfect Food or Beverage Tour & Tour Business
A$100
FOOD TOURS ARE HOT!  GET YOUR SLICE OF THE PIE - NO EXPERIENCE NECESSARY! In 90 minutes or less, take a professional development journey with food tourism industry founder Erik Wolf. That's right, it was Erik's idea to organize and professionalize a food tourism industry so he founded the World Food Travel Association back in 2003. He has served as its Executive Director ever since. Today, the Association is the most respected food tourism organization in the world. No need to spend thousands of dollars (or euros or whatever) on a Master's Degree or on in-person training on how to create a food tour. This Masterclass provides so much information, that if you pay attention and ask questions when needed, you could be well on your way to your next great career! Food tours are FUN. They are NOT hard to put together (but it does take work). You can have the freedom you want to deliver tours anywhere on the planet. Live where you want to live. Make some extra cash doing it part-time or turn it into a profitable career. And by food tours, we mean beverages too - wine, beer, distilled spirits, even fruit juices are possible! Recent data from our Association's Food Travel Monitor research report shows that 93% of travelers engage in some kind of unique food or beverage experience when they travel. That means that almost everyone can now be considered a food traveler! And only about 18% of travelers prefer gourmet experiences. If gourmet isn't your thing, that's OK. There are still more than enough customers for you! According to the United Nations World Tourism Organization, "Demand for international tourism remained robust in 2016 despite challenges. International tourist arrivals grew by 3.9% to reach a total of 1,235 million, according to the latest UNWTO World Tourism Barometer." In other words, tourism is a growth industry and there's plenty of space for your new food or beverage tour company! OK, what will you learn? Well, a lot! It's a full Masterclass offered under the auspices of our World Food Travel University. Specifically, you'll learn the following: Brief history of food tours (background). How food & beverage tours differ from other kinds of tours (positioning). How to structure a food or beverage tour business and avoid pitfalls (strategy & operations). How to identify the 13 types of food travelers (demographic & psychographics) How to plan and operate food/beverage tours in other countries (internationalization). How to staff appropriately for each position, including hiring the right guides (human resources). What are the different types of food tours and how to develop products to sell in your food or beverage tour business (product development). How & where to promote your food or beverage tours (marketing). How to sell your tours (sales). How to service the special needs of food & beverage travelers (service). How to plan for site inspections, health & safety and emergencies (logistics). What technology and software should you use in every aspect of your business? (technology) How to estimate your costs and profits, and how to price your tours (finance). Examples & case studies of current food & beverage tour companies Additional resources (downloadable workbook, 1-page business plan, audio interview, industry glossary, ethics & more) Tips & tricks from the world's leading authority on food tourism, the World Food Travel Association And if that's not enough, we invite you to ask as many questions as you want. So what are you waiting for? Take the next step towards doing what you really want. Learn how to create a food or beverage tour company. And for current food/beverage tour operators, we've got you covered as well - you might know the basics, but there is a lot of very detailed and new information that will be of use to you. The Tips & Tricks lecture alone is worth your time. I hope to see you in the classroom soon! Erik Wolf, Executive DirectorWorld Food Travel Association What am I going to get from this course? Construct short or multi-day food/beverage tours, including the right kind of itinerary, international destinations, etc. Write both comprehensive and concise business plans for a food/beverage tour company. Sell and market your food or beverage tour. Identify and prevent potential issues and other pitfalls that could hurt or ruin your business. Found and manage a successful food or beverage tour company. What is the target audience? Food & beverage entrepreneurs seeking new ways to diversify their revenue stream Existing food/beverage tour companies wanting to improve their tour products or operations Chefs/restaurants who want to lead food/beverage tours Companies that serve as a vendor to a food/beverage tour company Recent university graduates (or current students) interested in food/beverage tours/tourism Anyone looking for a career change (part-time or full-time) Anyone interested in the food or beverage tour industry What are the requirements? Prospective students should have an interest in managing or working for a food or beverage tour company.
INTERACTIVE
Food Safety Management Video Plus
This course will explore food safety management based on the principles of HACCP. We will look at the different stages of HACCP and how to apply these in practice. Furthermore, we will examine the difference between a hazard and a risk and cover the process of risk assessment.
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