Customer Service
Going that extra mile with your company’s customer service will set you apart from your competition. But, most importantly, it will also make you better than your competition.
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INTERACTIVE
How to Be a Great Restaurant Server
Training Today
30 mins
$54.30
Course OverviewThe main objective of this session is to help you become a truly great restaurant server.Learning ObjectivesBy the time the session is over, you will be able to:Understand what diners expect from youWelcome diners and take orders properlyServe meals correctlyMonitor tables effectivelyHandle problems and complaints satisfactorilyConclude meals successfullyDuration30 minutes
INTERACTIVE
Serving Alcohol Responsibly
Training Today
22 mins
$54.30
Course OverviewThe main objective of this session is to help you serve alcohol responsibly under any circumstances.Learning ObjectivesBy the time the session is over, you will be able to:Understand why serving alcohol responsibly is so importantIdentify effects of alcohol consumptionRecognize intoxication when you see itIdentify factors that affect intoxicationPrevent intoxication and underage drinkingRefuse service successfullyDocument and report incidents involving intoxication and refusal of serviceDuration22 minutes
COURSE
Hospitality Library
Training Today
10 hrs
$1,792
Library OverviewTrainingToday’s Hospitality Library provides employers in the Lodging, Food Service, and Tourism industries with a complete suite of training course for employees at all levels of guest services. From restaurant server basics to cash-handling essentials, alcohol rules to laundry room safety, we’ve got the quick and easy courses you need to keep customers coming back again and again, workers’ comp claims under control, and your hospitality organization in compliance with employment laws.View a printable list of this library's courses and descriptions
INTERACTIVE
Guest Management
Training Today
30 mins
$54.30
Course OverviewThe main objective of this session is to help you improve your guest management skills.Learning ObjectivesBy the time the session is over, you will be able to:Understand the importance of guest managementIdentify requirements for effective guest managementIntegrate guest management responsibilities into your jobAssist the organization in managing guests well to assure satisfaction and loyaltyDuration30 minutes
INTERACTIVE
Front Desk Operations
Training Today
30 mins
$54.30
Course OverviewThe main objective of this session is to help you maintain high quality front desk operations.Learning ObjectivesBy the time the session is over, you will be able to:Interact efficiently and effectively with guestsProvide the highest quality serviceHandle all your duties professionally and successfullyResolve any problems or complaints quickly and cordiallyEncourage guest satisfaction and loyaltyDuration30 minutes
INTERACTIVE
Handling Customer Complaints
Training Today
20 mins
$54.30or
Premium
Learning ObjectivesThe main objective of this session is to help you improve your guest management skills. By the time the session is over, you will be able to:Understand the importance of guest managementIdentify requirements for effective guest managementIntegrate guest management responsibilities into your jobAssist the organization in managing guests well to assure satisfaction and loyaltyDuration30 minutes
COURSE
Award Winning Social Media Interactions
Learning Planet
10 mins
Premium
This video help explain some of the key ways to provide excellent service while interacting on social media platforms - particularly Facebook.
INTERACTIVE
Complaints Handling
Elearning WMB
30 mins
£15or
Premium
Course OverviewThis session will look at how we record complaints and compliments, what processes to follow, and how we (as a business) learn from them. Target AudienceBusiness and corporate Learning ObjectivesCustomer FeedbackFeedback PolicyComplaint and the Complaints Process Duration30 Minutes
INTERACTIVE
Wine with Jancis Robinson: 1) The wonderful world of wine and it's journey from grape to glass
Expert Academy
Premium
Course Description In this course you'll learn all about what wine is, where wine comes from, how wine is made and the art of reading a wine label. Don’t get left behind when it comes to wine: How much do you really know about this historical and increasingly popular drink? Is a lack of knowledge holding you back from getting the most from your wine experiences? Do you panic when handed a wine list in a restaurant? Do you always reach for the bottle with the nice looking label in the store? Do you worry about what your partner, friends or colleagues think of your wine choices? Do you want to venture beyond the “safe” wines that you already know, but don’t know where to start? Learn from a true wine expert: Jancis Robinson is wine columnist for the Financial Times, provides advice for the wine cellar of The Queen and was the first person outside the wine trade to become a Master of Wine. She edits the Oxford Companion to Wine, widely considered to be the most comprehensive wine encyclopaedia in the world and co-authors The World Atlas of Wine, a classic of the wine world. Her book Wine Grapes was the first-ever winner of all six major wine book awards on both sides of the Atlantic. An essential life skill: The US now drinks more wine than France. In the UK wine has overtaken beer as the nations favourite drink. Asia is witnessing a revolution in wine as China and India’s growing middle class sip more of what was once considered an elite European drink. Wine is now becoming the drink of choice for much of the world so understanding wine is quickly becoming an essential life skill for success in business or social situations. Who is this course for? This course would suit everyone interested in learning about wine. It is aimed at beginners of all backgrounds, and no previous knowledge is required. It is equally suitable for professionals seeking wine knowledge for their business life and individuals looking to learn about wine for their social life. Learning Objectives What is wine, where does wine come from, how is wine made and how do you read a wine label? Course Duration 1 hour
INTERACTIVE
Wine with Jancis Robinson: 2) How to taste wine like a professional and have a sensational sensory experience
Expert Academy
Premium
Course Description In this course you'll learn all about where and how to taste, what the ideal wine glass looks like, how to use your eyes, nose and palate to judge a wine and finally how to write a tasting note. Don’t get left behind when it comes to wine: How much do you really know about this historical and increasingly popular drink? Is a lack of knowledge holding you back from getting the most from your wine experiences? Do you panic when handed a wine list in a restaurant? Do you always reach for the bottle with the nice looking label in the store? Do you worry about what your partner, friends or colleagues think of your wine choices? Do you want to venture beyond the “safe” wines that you already know, but don’t know where to start? Learn from a true wine expert: Jancis Robinson is wine columnist for the Financial Times, provides advice for the wine cellar of The Queen and was the first person outside the wine trade to become a Master of Wine. She edits the Oxford Companion to Wine, widely considered to be the most comprehensive wine encyclopaedia in the world and co-authors The World Atlas of Wine, a classic of the wine world. Her book Wine Grapes was the first-ever winner of all six major wine book awards on both sides of the Atlantic. An essential life skill: The US now drinks more wine than France. In the UK wine has overtaken beer as the nations favourite drink. Asia is witnessing a revolution in wine as China and India’s growing middle class sip more of what was once considered an elite European drink. Wine is now becoming the drink of choice for much of the world so understanding wine is quickly becoming an essential life skill for success in business or social situations. Who is this course for? This course would suit everyone interested in learning about wine. It is aimed at beginners of all backgrounds, and no previous knowledge is required. It is equally suitable for professionals seeking wine knowledge for their business life and individuals looking to learn about wine for their social life. Learning Objectives In this course you'll learn all about where and how to taste, what the ideal wine glass looks like, how to use your eyes, nose and palate to judge a wine and finally how to write a tasting note. Course Duration 0.75 hours
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INTERACTIVE
Wine with Jancis Robinson: 3) How to choose and buy wine confidently - wines to try and avoiding mistakes
Expert Academy
Premium
Course Description In this course you'll learn all about choosing and buying wine, what should pay for wine and how to avoid common pitfalls. You'll discover delicious new wines and find out how to pair them with food. Don’t get left behind when it comes to wine: How much do you really know about this historical and increasingly popular drink? Is a lack of knowledge holding you back from getting the most from your wine experiences? Do you panic when handed a wine list in a restaurant? Do you always reach for the bottle with the nice looking label in the store? Do you worry about what your partner, friends or colleagues think of your wine choices? Do you want to venture beyond the “safe” wines that you already know, but don’t know where to start? Learn from a true wine expert: Jancis Robinson is wine columnist for the Financial Times, provides advice for the wine cellar of The Queen and was the first person outside the wine trade to become a Master of Wine. She edits the Oxford Companion to Wine, widely considered to be the most comprehensive wine encyclopaedia in the world and co-authors The World Atlas of Wine, a classic of the wine world. Her book Wine Grapes was the first-ever winner of all six major wine book awards on both sides of the Atlantic. An essential life skill: The US now drinks more wine than France. In the UK wine has overtaken beer as the nations favourite drink. Asia is witnessing a revolution in wine as China and India’s growing middle class sip more of what was once considered an elite European drink. Wine is now becoming the drink of choice for much of the world so understanding wine is quickly becoming an essential life skill for success in business or social situations. Who is this course for? This course would suit everyone interested in learning about wine. It is aimed at beginners of all backgrounds, and no previous knowledge is required. It is equally suitable for professionals seeking wine knowledge for their business life and individuals looking to learn about wine for their social life. Learning Objectives In this course you'll learn all about choosing and buying wine, what should pay for wine and how to avoid common pitfalls. You'll discover delicious new wines and find out how to pair them with food. Course Duration 0.75 hours
INTERACTIVE
Wine with Jancis Robinson: 4) Wine in the real world - become a wine expert in every social situation
Expert Academy
Premium
Course Description In this course you'll learn all about how to choose the perfect wine for any social situation. Don’t get left behind when it comes to wine: How much do you really know about this historical and increasingly popular drink? Is a lack of knowledge holding you back from getting the most from your wine experiences? Do you panic when handed a wine list in a restaurant? Do you always reach for the bottle with the nice looking label in the store? Do you worry about what your partner, friends or colleagues think of your wine choices? Do you want to venture beyond the “safe” wines that you already know, but don’t know where to start? Learn from a true wine expert: Jancis Robinson is wine columnist for the Financial Times, provides advice for the wine cellar of The Queen and was the first person outside the wine trade to become a Master of Wine. She edits the Oxford Companion to Wine, widely considered to be the most comprehensive wine encyclopaedia in the world and co-authors The World Atlas of Wine, a classic of the wine world. Her book Wine Grapes was the first-ever winner of all six major wine book awards on both sides of the Atlantic. An essential life skill: The US now drinks more wine than France. In the UK wine has overtaken beer as the nations favourite drink. Asia is witnessing a revolution in wine as China and India’s growing middle class sip more of what was once considered an elite European drink. Wine is now becoming the drink of choice for much of the world so understanding wine is quickly becoming an essential life skill for success in business or social situations. Who is this course for? This course would suit everyone interested in learning about wine. It is aimed at beginners of all backgrounds, and no previous knowledge is required. It is equally suitable for professionals seeking wine knowledge for their business life and individuals looking to learn about wine for their social life. Learning Objectives In this course you'll learn all about how to choose the perfect wine for any social situation. Course Duration 0.5 hours
INTERACTIVE
Wine with Jancis Robinson: 5) The essential tools, tricks and techniques for all budding wine experts
Expert Academy
Premium
Course Description In this course Jancis will give you an insight into the tools and techniques she personally uses to get the most from wine. Don’t get left behind when it comes to wine: How much do you really know about this historical and increasingly popular drink? Is a lack of knowledge holding you back from getting the most from your wine experiences? Do you panic when handed a wine list in a restaurant? Do you always reach for the bottle with the nice looking label in the store? Do you worry about what your partner, friends or colleagues think of your wine choices? Do you want to venture beyond the “safe” wines that you already know, but don’t know where to start? Learn from a true wine expert: Jancis Robinson is wine columnist for the Financial Times, provides advice for the wine cellar of The Queen and was the first person outside the wine trade to become a Master of Wine. She edits the Oxford Companion to Wine, widely considered to be the most comprehensive wine encyclopaedia in the world and co-authors The World Atlas of Wine, a classic of the wine world. Her book Wine Grapes was the first-ever winner of all six major wine book awards on both sides of the Atlantic. An essential life skill: The US now drinks more wine than France. In the UK wine has overtaken beer as the nations favourite drink. Asia is witnessing a revolution in wine as China and India’s growing middle class sip more of what was once considered an elite European drink. Wine is now becoming the drink of choice for much of the world so understanding wine is quickly becoming an essential life skill for success in business or social situations. Who is this course for? This course would suit everyone interested in learning about wine. It is aimed at beginners of all backgrounds, and no previous knowledge is required. It is equally suitable for professionals seeking wine knowledge for their business life and individuals looking to learn about wine for their social life. Learning Objectives In this course Jancis will give you an insight into the tools and techniques she personally uses to get the most from wine. Course Duration 1 hour
INTERACTIVE
Guest Name Usage
Elearning WMB
20 mins
£10or
Premium
Course Overview Name usage deals with tips to find out clients’ names, how to deal with guests whose name you do not know and names which are complicated.Target Audience Business and corporate Learning Objectives Why it is important in dealing with guests’ namesTips to find out guests’ namesHow to deal with guests whose name you do not knowHow to deal with guests whose names are complicated Duration 20 Minutes
INTERACTIVE
Guest Complaints
Elearning WMB
20 mins
£10or
Premium
Course Overview This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards. Target Audience Business and corporate Learning Objectives How to deal with guests whose names are complicatedEscalate a complaintFollow up afterwards Duration 20 Minutes
INTERACTIVE
CRM an Introduction
Elearning WMB
40 mins
£5or
Premium
Course Overview This CRM (or Customer Relationship Marketing) e-learning covers the definition of CRM and how it developed over time.  Examples of CRM in action illustrate the benefits of an effective CRM system. Target Audience Business and corporate Learning Objectives What is ‘CRM’?How did it develop?What does CRM look like in actionWhat are the benefits of CRM Duration 40 Minutes
INTERACTIVE
Treating Customers Fairly - Finance
Elearning WMB
15 mins
£5or
Premium
Course Overview This course covers what is ‘Treating Customers Fairly’ (TCF), the outcomes and how to handle related complaints. The course will last 15 minutes and there will be a quiz at the end to test your knowledge. Target Audience Business and corporate Learning Objectives What is ‘Treating Customers Fairly’ (TCF)?The Outcomes from TCFWhat is NOT TCFHow to handle related complaints Duration 15 Minutes
INTERACTIVE
Customer Service General
Elearning WMB
45 mins
£15or
Premium
Course Overview This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers. Target Audience Business and corporate Learning Objectives Brand and ImageInternal and External Influences on an OrganisationService Offers and Dealing With ComplaintsNon-verbal CommunicationManaging Customer ExpectationsMonitoring Systems Duration 45 Minutes
INTERACTIVE
GDPR Customer Service
Elearning WMB
25 mins
£20or
Premium
Course Overview An overview of the new regulations with practical advice on what steps to take in a customer service role. Target Audience Business and corporate Learning Objectives Data Protection and the GDPR.Companywide Preparations.Importance of Clarity, Opt-in Consent and Privacy Notice (COP).Practical examples of putting COP in action. Duration 25 Minutes
INTERACTIVE
Psychologically Informed Environments
Elearning WMB
45 mins
£15or
Premium
Course Overview Psychologically Informed Environmental (PIE) training enables us to shape services to the needs of the service user.  Envionmental changes are examined as well as behaviour such as language and communication style. Target Audience Business and corporate Learning Objectives What a Psychologically Informed Environment (PIE) means.How we implement a PIE successfully in the workplace.How we can take steps to improve the environmental impact on customers and staff.Ways we can support and develop staff to develop the PIE’s approach.How the PIE’s approach can improve relationships with our customers.The positive outcomes that the PIE’s approach should yield. Duration 45 Minutes
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