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Communication
Good communication skills are top of the list when it comes to soft skills you need to succeed in your career. Whether it’s in a written email, a meeting, presentation, or simply a conversation with a co-worker, effective communication is an important skill you need to master.
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COURSE
Verbal communication
Interaction Training
1 hr
A$60
In this course, we investigate verbal communication and listening skills. Effective listening requires that you actively seek understanding, searching for core ideas rather than pure facts. 
COURSE
Communicate in the workplace
Interaction Training
1 hr
A$60
Establishing contact with customers starts with the creation of a welcoming external and internal environment that is designed to attract the store’s target market. The environment must match the customer expectation and products offered. For example, an exclusive boutique would be likely to feature its stock using spot lighting whereas a bargain outlet is likely to be lit with bright and consistent neon lighting and the fixtures will suit mass merchandising. Both provide an appropriate environment that their customers can relate to and feel comfortable in.
COURSE
PART 1 - Understanding Yourself with Everything DiSC Profiling - 1 CPD Unit
CPD forMe
1 hr
A$60
1 CPD Unit = 1 Hour Self Study (check with your Professional Body) Understanding your natural (default) style is the first step to becoming more effective when working with others. If you work with managers, peers, staff and clients, ensure greater success in the outcomes that you are working to achieve. (Requires completion of Everything DiSC assessment as pre-work available through CPDforMe.com.au) Recorded March 2017 Key Learning Outcomes: Understand and explain the DiSC model Understand their natural style, including your priorities Understand their personal motivators and stressors Read where other people are coming from in respect to their own natural style/tendencies
COURSE
Effective Meetings - Tools and Tips - 1 CPD Unit
CPD forMe
1 hr
A$60
1 CPD Unit = 1 Hour Self Study (check with your Professional Body) With a globalised economy and disruption there is a greater need for meetings to build teams, effect collaboration and resolve issues. The speed at which matters move has increased as have expectations of partners, peers and clients. Meetings are now often larger, with more diverse stakeholders. To be successful meetings now need to be efficient, effective and deliver outcomes. We can increase our efficiency by having tools. Recorded March 2017 Key Learning Outcomes Set agendas more productively Have a structured tool for preparing for meetings. Formulate goals, process and style Decide who to invite Minute meetings without arguments developing Deal with roadblocks Make outcomes stick
COURSE
Consulting communication skills
Interaction Training
A$60
In this course, we investigate the basic communication skills required when dealing with stakeholders and colleagues. As such, the content will be of specific use to all employees and especially those involved in roles such as customer service and consulting.
COURSE
Improve your Customer Service Culture with FISH!
FISH! ELearning
Course Description Studies show a great culture drives great performance. This course develops essential relationship skills that improve teamwork, service and retention. It’s a convenient, effective way to learn or reinforce The FISH! Philosophy.  Learning outcomes: Learn how to Be There when people need you Turn routine interactions into Make Their Day moments Be accountable for your attitudes Be more aware of your impact (vital for leaders) Increase enjoyment and creativity Course Structure This course will take approximately 60 minutes to complete and will include video, situational activities, workplace & personal assessments and action planning. Each module will need to be completed in full before exiting and saving the course. There are four modules in total and at the end of the course you will have generated your personalised action plan. Upon completion you will receive a Certificate of Completion. Please print both your action plan and your certificate and keep for future reference.  Although this course can be completed on all devices it is recommended that you complete the course on your computer or tablet for the best experience. Happy Fishing!  
COURSE
Unconscionable Conduct (2016) 1 CPD Unit
CPD forMe
1 hr
A$60
Dr Michelle Sharpe discusses unconscionable conduct. Learn about elements of the Amadio doctrine of unconscionable conduct. Unconscionable Conduct in consumer protection legislation, pleading claims of unconscionable conduct and typical defences to claims of unconscionable conduct. Recorded March 2016 Key Learning Outcomes: Elements of the ‘Amadio’ doctrine of unconscionable conduct Unconscionable conduct in consumer protection legislation Pleading claims of unconscionable conduct Typical defences to claims of unconscionable conduct The handout is accessible from within the Interactive Exercise module.1 CPD Unit = 1 Hour Self Study (check with your Professional Body)
COURSE
PART 2 - Understanding Others with Everything DiSC Profiling (2017)
CPD forMe
1 hr
A$60
Understanding how others think is the second step to becoming more effective when working with others. In any population 7% of people are likely to think like you. If you can learn to understand and accept where the other 93% of people are coming from, you will be destined for much greater success. (Requires completion of PART 1 - Everything DiSC Workplace Profile and Understanding Yourself with Everything DiSC Session. Completion of Everything DiSC assessment as pre-work available through CPDforMe.com.au) Recorded March 2017 Key Learning Outcomes: Understand How you React to Different Styles Improve your People Reading Skills, so that you can Recognise Different Styles Apply Strategies to Increase your Effectiveness with Different Styles Increase Your Workplace Effectiveness1 CPD Unit = 1 Hour Self Study (check with your Professional Body)
COURSE
Navigating Difficult Issues with Peers, Staff and Clients (2017) 1 CPD Unit
CPD forMe
1 hr
A$60
This session introduces the negotiation conflict resolution and communication skills vital to help professionals work through difficult conversations that arise in working relationships and with clients and suppliers. Participants will learn some of the psychology of conflict, how to plan for and respond to negative reactions and emotions along with ways to keep the discussion on track and steer it toward workable options and firm commitments. This webinar will be helpful to anyone who might be avoiding a difficult conversation at work due to a lack of confidence, who is frustrated by the lack of follow through on prior agreements or who has to manage dissatisfied clients or personality clashes in the workplace. Recorded March 2017 Key Learning Outcomes: Reflect on their own needs, interests and feelings in a key relationship or situation and set conversation goals or action plans with timelines Apply some opening up strategies to create the time and opportunity for constructive conversations and to set the scene and open the dialogue positively. Steer a conversation toward an objective and rational stance while at the same time remaining empathetic, responsive and engaged with the perspectives of others Manage difficult moments and behaviours more effectively by having some constructive techniques to redirect, neutralise1 CPD Unit = 1 Hour Self Study (check with your Professional Body)
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COURSE
Non-verbal communication
Interaction Training
1 hr
A$60
Workplace communications range from informal to formal formats and include everything from hallway chats, meetings and presentations, through telephone and online conversations to written exchanges. In each case, the message is not always as obvious as the words being spoken or written. This course will help you to get your message across, as well as decode the communications you receive by overviewing the basics of personal behaviour and non-verbal signals.
COURSE
Basic Written Communication for the Workplace
Interaction Training
1 hr
A$60
The types of communication that occur in the workplace range from a simple hallway conversation or telephone chat to formal written documents, meetings and presentations. You need to develop skills that will allow you to get your message across to others as well as understand the message being presented to you. Using practical exercises, this course will help to improve your written communications.
COURSE
The Effective Business Writer
360 Training
$13.30
In business writing, it is always the writer's responsibility to make sure his or her message is understood. Communicating your thoughts in a concise, logically organized manner is invaluable in business writing. This course will teach you how to write wiLearning Objectives
COURSE
Effective and Appropriate E-mail Use
360 Training
$13.30
E-mail is a powerful communication tool that transcends time zones and continents. Its applications are wide-ranging and it can contribute greatly to productivity if used effectively and appropriately. This course will show you how to write compelling andLearning ObjectivesAt the conclusion of this course, you will be able to: Use Email effectively and appropriately Compose compelling and concise emails Overcome the risks associated with emails
COURSE
Social Media and the Challenge to Brand Identity
This course explores the power of social media to challenge corporate communication strategies, taking campaigns in unexpected directions. It also showcases  the way in which social media can undermine the communication strategies of even the most powerful companies, forcing them to come clean about their business practices and adopt transparency as the norm.
COURSE
The Role of Social Capital in Team Performance
Accepted management wisdom places the highest value on star employees who outshine their colleagues in terms of performance and rewards. Numerous research studies have shown, however, that effective teamwork comes less from “super chickens” than from social cohesion between the members. This one-module course explores the dynamics of social cohesion, offering real life examples from research and from in company practice. It will be of interest to practicing managers and team leaders as well as to students of management theory.
COURSE
Bullying in the Workplace: What to Do?
Bullying has been around since time began, and more or less accepted as a part of the way things are. Only recently have its victims begun to speak out publicly. In the workplace, where power disparities are the norm, bullying is sometimes seen as unavoidable and is allowed to flourish unchecked. In many cases, victims are discouraged from even naming it. This two-module course describes the most common forms of bullying in the workplace and calculates its costs to victims and organizations; the motivations for bullying are also covered. Finally, the course offers strategies for dealing with workplace bullies. Each module concludes with a brief test-yourself quiz.
COURSE
Interpersonal Communication
360 Training
$13.30
Everyone has the ability to become a more effective communicator. This course teaches how to identify and overcome the barriers to good communication, the importance of communicating with clarity, and the steps involved in the communication process. It alLearning Objectives
COURSE
Are You Really Listening?
360 Training
$13.30
The ability to listen is an important tool for understanding others. Sadly, very few people know how to listen well. Listening is not simply agreeing â it is much more. This module teaches, âdeep listeningâ skills, which will lead to greater productivity Learning ObjectivesAt the conclusion of this course, you will be able to: Learn 'deep listening' skills Be more productive in the work envrinoment Gain better understanding of the workplace
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