Communication
Good communication skills are top of the list when it comes to soft skills you need to succeed in your career. Whether it’s in a written email, a meeting, presentation, or simply a conversation with a co-worker, effective communication is an important skill you need to master.
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INTERACTIVE
Effective Meetings: How to for Supervisors
Training Today
22 mins
$137.85
Course OverviewThis training session covers planning and conducting effective meetings. We’ll also briefly discuss how you can participate in other people’s meetings more effectively. Duration 22 minutes
COURSE
Navigating Difficult Issues with Peers, Staff and Clients (2017) 1 CPD Unit
CPD forMe
1 hr
A$60 + GST
This session introduces the negotiation conflict resolution and communication skills vital to help professionals work through difficult conversations that arise in working relationships and with clients and suppliers. Participants will learn some of the psychology of conflict, how to plan for and respond to negative reactions and emotions along with ways to keep the discussion on track and steer it toward workable options and firm commitments. This webinar will be helpful to anyone who might be avoiding a difficult conversation at work due to a lack of confidence, who is frustrated by the lack of follow through on prior agreements or who has to manage dissatisfied clients or personality clashes in the workplace. Recorded March 2017 Key Learning Outcomes: Reflect on their own needs, interests and feelings in a key relationship or situation and set conversation goals or action plans with timelines Apply some opening up strategies to create the time and opportunity for constructive conversations and to set the scene and open the dialogue positively. Steer a conversation toward an objective and rational stance while at the same time remaining empathetic, responsive and engaged with the perspectives of others Manage difficult moments and behaviours more effectively by having some constructive techniques to redirect, neutralise1 CPD Unit = 1 Hour Self Study (check with your Professional Body)
COURSE
PART 1 - Understanding Yourself with Everything DiSC Profiling (2017) 1 CPD Unit
CPD forMe
1 hr
A$60 + GST
Understanding your natural (default) style is the first step to becoming more effective when working with others. If you work with managers, peers, staff and clients, ensure greater success in the outcomes that you are working to achieve. (Requires completion of Everything DiSC assessment as pre-work available through CPDforMe.com.au) Recorded March 2017 Key Learning Outcomes: Understand and explain the DiSC model Understand their natural style, including your priorities Understand their personal motivators and stressors Read where other people are coming from in respect to their own natural style/tendencies1 CPD Unit = 1 Hour Self Study (check with your Professional Body)
COURSE
Effective Meetings - Tools and Tips (2017) 1 CPD Unit
CPD forMe
1 hr
A$60 + GST
With a globalised economy and disruption there is a greater need for meetings to build teams, effect collaboration and resolve issues. The speed at which matters move has increased as have expectations of partners, peers and clients. Meetings are now often larger, with more diverse stakeholders. To be successful meetings now need to be efficient, effective and deliver outcomes. We can increase our efficiency by having tools. Recorded March 2017 Key Learning Outcomes Set agendas more productively Have a structured tool for preparing for meetings. Formulate goals, process and style Decide who to invite Minute meetings without arguments developing Deal with roadblocks Make outcomes stick1 CPD Unit = 1 Hour Self Study (check with your Professional Body)
COURSE
PART 2 - Understanding Others with Everything DiSC Profiling (2017) 1 CPD Unit
CPD forMe
1 hr
A$60 + GST
Understanding how others think is the second step to becoming more effective when working with others. In any population 7% of people are likely to think like you. If you can learn to understand and accept where the other 93% of people are coming from, you will be destined for much greater success. (Requires completion of PART 1 - Everything DiSC Workplace Profile and Understanding Yourself with Everything DiSC Session. Completion of Everything DiSC assessment as pre-work available through CPDforMe.com.au) Recorded March 2017 Key Learning Outcomes: Understand How you React to Different Styles Improve your People Reading Skills, so that you can Recognise Different Styles Apply Strategies to Increase your Effectiveness with Different Styles Increase Your Workplace Effectiveness1 CPD Unit = 1 Hour Self Study (check with your Professional Body)
COURSE
Unconscionable Conduct (2016) 1 CPD Unit
CPD forMe
1 hr
A$60 + GST
Dr Michelle Sharpe discusses unconscionable conduct. Learn about elements of the Amadio doctrine of unconscionable conduct. Unconscionable Conduct in consumer protection legislation, pleading claims of unconscionable conduct and typical defences to claims of unconscionable conduct. Recorded March 2016 Key Learning Outcomes: Elements of the ‘Amadio’ doctrine of unconscionable conduct Unconscionable conduct in consumer protection legislation Pleading claims of unconscionable conduct Typical defences to claims of unconscionable conduct The handout is accessible from within the Interactive Exercise module.1 CPD Unit = 1 Hour Self Study (check with your Professional Body)
COURSE
Consulting communication skills
Interaction Training
20 mins
A$60 + GST
In this course, we investigate the basic communication skills required when dealing with stakeholders and colleagues. As such, the content will be of specific use to all employees and especially those involved in roles such as customer service and consulting.
COURSE
Verbal communication
Interaction Training
1 hr
A$60 + GST
In this course, we investigate verbal communication and listening skills. Effective listening requires that you actively seek understanding, searching for core ideas rather than pure facts. 
COURSE
Basic Written Communication for the Workplace
Interaction Training
1 hr
A$60 + GST
The types of communication that occur in the workplace range from a simple hallway conversation or telephone chat to formal written documents, meetings and presentations. You need to develop skills that will allow you to get your message across to others as well as understand the message being presented to you. Using practical exercises, this course will help to improve your written communications.
COURSE
Communicate in the workplace
Interaction Training
1 hr
A$60 + GST
Establishing contact with customers starts with the creation of a welcoming external and internal environment that is designed to attract the store’s target market. The environment must match the customer expectation and products offered. For example, an exclusive boutique would be likely to feature its stock using spot lighting whereas a bargain outlet is likely to be lit with bright and consistent neon lighting and the fixtures will suit mass merchandising. Both provide an appropriate environment that their customers can relate to and feel comfortable in.
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INTERACTIVE
Digital and Social Media Strategies
Elearning WMB
1 hr
£15
Course Overview This course defines the digital and social strategy, how to market your business effectively using social media and where to invest your time and efforts wisely. Target Audience Business and corporate Learning Objectives Digital and Social Media StrategiesSocial media standing and purchasing decisionsHow to create a good digital and social media strategy for your business Duration 60 Minutes
COURSE
Non-verbal communication
Interaction Training
1 hr
A$60 + GST
Workplace communications range from informal to formal formats and include everything from hallway chats, meetings and presentations, through telephone and online conversations to written exchanges. In each case, the message is not always as obvious as the words being spoken or written. This course will help you to get your message across, as well as decode the communications you receive by overviewing the basics of personal behaviour and non-verbal signals.
COURSE
Boss Power vs Authority
Keith Tatley
1 hr
A$19
If you think about it, your role as a boss is to get people to do things. But it's not natural for people to do what you say without you having some type of power to motivate them. The ability to get people to listen to what you say and take action on it is a form of power. This short course tells you what you need to know about authority and boss power. Where the different forms of boss power comes from. What the role of authority is. And how to get people to do what you want when you have no formal authority over them. This is for managers everywhere 
COURSE
Managing Up (Quickstart Guide)
Keith Tatley
2 hrs
$19
Your relationship with your boss is your most important work relationship because this relationship determines your work happiness and success. But you can't rely on your boss because your boss is:BusyDistractedShy orSimply hasn't been trained how to manage employeesNo wonder half of employees leave jobs because of their boss. (Per Gallup Study)Instead find out how to manage upwards by following this tried and tested guidance.
COURSE
The Effective Business Writer
360 Training
$13.30
In business writing, it is always the writer's responsibility to make sure his or her message is understood. Communicating your thoughts in a concise, logically organized manner is invaluable in business writing. This course will teach you how to write wiLearning Objectives
COURSE
Are You Really Listening?
360 Training
$13.30
The ability to listen is an important tool for understanding others. Sadly, very few people know how to listen well. Listening is not simply agreeing â it is much more. This module teaches, âdeep listeningâ skills, which will lead to greater productivity Learning ObjectivesAt the conclusion of this course, you will be able to: Learn 'deep listening' skills Be more productive in the work envrinoment Gain better understanding of the workplace
COURSE
High Impact Visual Aids
360 Training
$13.30
Visual aids are vital for meetings and presentations. This module will teach you how to select, prepare, and utilize the most effective visual aid tools available.Learning Objectives
COURSE
Effective and Appropriate E-mail Use
360 Training
$13.30
E-mail is a powerful communication tool that transcends time zones and continents. Its applications are wide-ranging and it can contribute greatly to productivity if used effectively and appropriately. This course will show you how to write compelling andLearning ObjectivesAt the conclusion of this course, you will be able to: Use Email effectively and appropriately Compose compelling and concise emails Overcome the risks associated with emails
COURSE
Interpersonal Communication
360 Training
$13.30
Everyone has the ability to become a more effective communicator. This course teaches how to identify and overcome the barriers to good communication, the importance of communicating with clarity, and the steps involved in the communication process. It alLearning Objectives
COURSE
The Power of Positive Feedback: Performance Communication
Keith Tatley
1 hr
$49
How you can use positive feedback to fix employee performance problems.  Management is hard because you are responsible for your employees performance. When your employee doesn't perform, it's your responsibility to fix this with performance communication. Traditional performance communication has a bad name because it: Takes too long Is confrontational Employees don't like it and Doesn't work But This short course will show you how to fix performance problems using effective feedback
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