Customer Service
Going that extra mile with your company’s customer service will set you apart from your competition. But, most importantly, it will also make you better than your competition.
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INTERACTIVE
How to Be a Great Restaurant Server
Training Today
30 mins
$54.30
Course OverviewThe main objective of this session is to help you become a truly great restaurant server.Learning ObjectivesBy the time the session is over, you will be able to:Understand what diners expect from youWelcome diners and take orders properlyServe meals correctlyMonitor tables effectivelyHandle problems and complaints satisfactorilyConclude meals successfullyDuration30 minutes
INTERACTIVE
Serving Alcohol Responsibly
Training Today
22 mins
$54.30
Course OverviewThe main objective of this session is to help you serve alcohol responsibly under any circumstances.Learning ObjectivesBy the time the session is over, you will be able to:Understand why serving alcohol responsibly is so importantIdentify effects of alcohol consumptionRecognize intoxication when you see itIdentify factors that affect intoxicationPrevent intoxication and underage drinkingRefuse service successfullyDocument and report incidents involving intoxication and refusal of serviceDuration22 minutes
COURSE
Hospitality Library
Training Today
10 hrs
$1,792
Library OverviewTrainingToday’s Hospitality Library provides employers in the Lodging, Food Service, and Tourism industries with a complete suite of training course for employees at all levels of guest services. From restaurant server basics to cash-handling essentials, alcohol rules to laundry room safety, we’ve got the quick and easy courses you need to keep customers coming back again and again, workers’ comp claims under control, and your hospitality organization in compliance with employment laws.View a printable list of this library's courses and descriptions
INTERACTIVE
Guest Management
Training Today
30 mins
$54.30
Course OverviewThe main objective of this session is to help you improve your guest management skills.Learning ObjectivesBy the time the session is over, you will be able to:Understand the importance of guest managementIdentify requirements for effective guest managementIntegrate guest management responsibilities into your jobAssist the organization in managing guests well to assure satisfaction and loyaltyDuration30 minutes
INTERACTIVE
Front Desk Operations
Training Today
30 mins
$54.30
Course OverviewThe main objective of this session is to help you maintain high quality front desk operations.Learning ObjectivesBy the time the session is over, you will be able to:Interact efficiently and effectively with guestsProvide the highest quality serviceHandle all your duties professionally and successfullyResolve any problems or complaints quickly and cordiallyEncourage guest satisfaction and loyaltyDuration30 minutes
VIDEO
Gaming Philosophy (Part 1)
Time to Impress
Premium
COURSE
Gaming Essentials
Time to Impress
2 hrs
Premium
Course Overview Gaming Essentials by Time to Impress, provides foundation training for every aspect of gaming service, with a particular focus on guest privacy and using practical examples based on real-life situations. The course is 120 minutes in length and taught entirely through video.   Target Audience This course is intended for all staff that deal with customers in gaming venues, irrespective of their role. Each time a team member communicates with a gaming guest, they are presented with an opportunity to meet the guest’s needs, or potentially breach their privacy and lose them forever.     Learning Objectives The course covers 11 essential-to-understand topics, ranging from gaming philosophy and the greeting, to dealing with money, hardware, gameplay, attitude, teamwork, adaptive service and more. It sets a sound benchmark to ensure all staff understand and meet base-level expectations in gaming service.    Business Outcomes By making sure all staff understand what service standards are expected by gaming customers, this course ensures your guests leave – and come back – happy. For managers and organisations, this course aims to protect against those many scenarios where small service mistakes can result in the loss of a VIP customer. 
VIDEO
Gaming Philosophy (Part 2)
Time to Impress
Premium
VIDEO
Gaming Awareness (Part 1)
Time to Impress
Premium
VIDEO
Gaming Awareness (Part 2)
Time to Impress
Premium
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