Customer Service
Going that extra mile with your company’s customer service will set you apart from your competition. But, most importantly, it will also make you better than your competition.
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INTERACTIVE
How to Be a Great Restaurant Server
Training Today
30 mins
$54.30
Course OverviewThe main objective of this session is to help you become a truly great restaurant server.Learning ObjectivesBy the time the session is over, you will be able to:Understand what diners expect from youWelcome diners and take orders properlyServe meals correctlyMonitor tables effectivelyHandle problems and complaints satisfactorilyConclude meals successfullyDuration30 minutes
INTERACTIVE
Serving Alcohol Responsibly
Training Today
22 mins
$54.30
Course OverviewThe main objective of this session is to help you serve alcohol responsibly under any circumstances.Learning ObjectivesBy the time the session is over, you will be able to:Understand why serving alcohol responsibly is so importantIdentify effects of alcohol consumptionRecognize intoxication when you see itIdentify factors that affect intoxicationPrevent intoxication and underage drinkingRefuse service successfullyDocument and report incidents involving intoxication and refusal of serviceDuration22 minutes
COURSE
Hospitality Library
Training Today
10 hrs
$1,792
Library OverviewTrainingToday’s Hospitality Library provides employers in the Lodging, Food Service, and Tourism industries with a complete suite of training course for employees at all levels of guest services. From restaurant server basics to cash-handling essentials, alcohol rules to laundry room safety, we’ve got the quick and easy courses you need to keep customers coming back again and again, workers’ comp claims under control, and your hospitality organization in compliance with employment laws.View a printable list of this library's courses and descriptions
INTERACTIVE
Guest Management
Training Today
30 mins
$54.30
Course OverviewThe main objective of this session is to help you improve your guest management skills.Learning ObjectivesBy the time the session is over, you will be able to:Understand the importance of guest managementIdentify requirements for effective guest managementIntegrate guest management responsibilities into your jobAssist the organization in managing guests well to assure satisfaction and loyaltyDuration30 minutes
INTERACTIVE
Front Desk Operations
Training Today
30 mins
$54.30
Course OverviewThe main objective of this session is to help you maintain high quality front desk operations.Learning ObjectivesBy the time the session is over, you will be able to:Interact efficiently and effectively with guestsProvide the highest quality serviceHandle all your duties professionally and successfullyResolve any problems or complaints quickly and cordiallyEncourage guest satisfaction and loyaltyDuration30 minutes
INTERACTIVE
Customer Service Skills: How We Can All Improve
Training Today
22 mins
$54.30
Course OverviewThe main objective of this session is to suggest ways we can all help improve the service we provide to our customers. Learning ObjectivesBy the time this session is over, you should be able to:Recognize that we all have customers and share responsibility for customer satisfactionUnderstand what customers expect from you.Handle customers’ problems effectivelyHelp improve overall customer satisfactionDuration22 minutes
INTERACTIVE
Handling Customer Complaints
Training Today
20 mins
$54.30
Learning ObjectivesThe main objective of this session is to help you improve your guest management skills. By the time the session is over, you will be able to:Understand the importance of guest managementIdentify requirements for effective guest managementIntegrate guest management responsibilities into your jobAssist the organization in managing guests well to assure satisfaction and loyaltyDuration30 minutes
COURSE
Introduction to quality customer service
Interaction Training
1 hr
A$60 + GST
This course underlines how, irrespective of what industry you are in or what function your team performs, you are in the business of providing a service and this means learning to go above and beyond the call of duty as a matter of course.
COURSE
The quality customer service process
Interaction Training
1 hr
A$60 + GST
The simplest way to foster customer loyalty is to adopt an ethos of quality customer service. From word-of-mouth to loyalty rewards programs, it is amazing how quality customer service brings repeat business. Training your team to have superior service skills is the first pillar of loyalty success. In this course, we embrace that shift as we investigate the Quality Customer Service process, where the first step is to determine who your customers are. 
COURSE
The consultative service process
Interaction Training
30 mins
A$60 + GST
In this course, we provide an introduction to the consultative service process, which is a series of six recurring steps that clearly define the service cycle.
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COURSE
Interact with customers
Interaction Training
1 hr
A$60 + GST
If a customer leaves a store dissatisfied with the products or services, he or she will likely tell at least five other people about the experience. If those five people tell just three people each, one incident has launched an enormous amount of negative publicity. Every customer’s experience in your store counts. In this course, we will investigate the core skills and knowledge required to enhance customer experiences, including how to communicate effectively, how to respond to complaints, how to receive and process orders and how to identify special customer requirements.
COURSE
Quality customer service skills
Interaction Training
1 hr
A$60 + GST
Customer service representatives may interact with customers face-to-face, over the telephone, or via any of the electronic communication options. They will have to deal with the public, which will include the challenge of handling difficult or irate customers. In this course, we investigate the technical and social skills that are crucial to effective customer service. 
COURSE
Sell Products and Services
Interaction Training
1 hr
A$60 + GST
You would not be likely to make the sale of a camera, for example, without the ability to show its features and discuss when you might use them. In this course, we will investigate crucial selling skills and knowledge, including product expertise, question answering and dealing with objections. 
COURSE
Advise on Products and Services
Interaction Training
1 hr
A$60 + GST
Customers respond positively to enthusiastic sales people who show passion for their products and eagerly share the benefits with them. A positive touch tends to be infectious, but it will be difficult to achieve if it does not have substance or does not relate to customer needs. In this course, we focus on the substantial product knowledge that is essential to accurately and persuasively present products and services.
COURSE
Customer | How to Build Customer Loyalty
A$25
Understand which loyalty strategies work and how in your business. Relationships and loyalty play a big role. There is no question about the impact great customer service has on an organisation. How to build customer loyalty will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. This course will give you the tools to move away from transactional customer interactions towards creating advocates and lifetime loyalty. You'll understand which loyalty strategies work and how they could work in your business. The customer experience is a human experience. This means relationships and loyalty play a big role; the stakes are high if you don't start recognising your customer as more than just a single point of sale. Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create. Learoy Tonight is a fresh business with interesting and modern ideas about education. Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be. Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to build customer loyalty. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations. This course is a small section of Customer – At Your Service. If you would like to really challenge yourself, join us for the entire journey. What are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
COURSE
Customer | How to Develop Customer Centric Metrics
A$25
To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully. There is no question about the impact great customer service has on an organisation. How to develop customer metrics will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. 'But I've told my people how important good customer service is, and they're still not providing it!' Have a look at how you're measuring your people. To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully. This course will give you the tools needed to choose effective customer metrics, measure appropriately and integrate them into staff KPI's – to drive the behaviours you want. Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create. Learoy Tonight is a fresh business with interesting and modern ideas about education. Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be. Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to develop good customer metrics. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations. This course is a small section of Customer – At Your Service. If you would like to really challenge yourself, join us for the entire journey. What are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
COURSE
Customer | How to Map out the Customer Journey
user.1 learoy.mygo1.com
A$25
What are the critical points in the customer journey, and how can you make sure their experience is a positive one? There is no question about the impact great customer service has on an organisation. How to map out the customer journey will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. If you want to provide an amazing customer experience, you need to understand the journey of your customer. What are the critical points in their journey, and how can you make sure their experience at these points is a positive one? Mapping out the customer journey will give you insight into their experience. It also helps to establish key areas of focus and encourages a better sense of direction for your customer strategy. Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create. Learoy Tonight is a fresh business with interesting and modern ideas about education. Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be. Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to map out your customer's journey. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations. This course is a small section of Customer – At Your Service. If you would like to really challenge yourself, join us for the entire journey. What are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
COURSE
Customer | How to Understand Customer Needs
user.1 learoy.mygo1.com
A$25
Be guided on understanding the modern customer and how their needs have changed over time. There is no question about the impact great customer service has on an organisation. How to understand customers' needs will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. We see it often – an organisation says they're customer centric and have a customer strategy to prove it, so why do they provide such a poor customer experience? Looks like a chicken, clucks like a chicken… But it's not a chicken?! This course will help you understand how your internal processes impact your external service. It gives you tools to determine the factors that create customer value and links your service to outcome. You will also be guided on understanding the modern customer and how their needs have changed over time. That customer experience strategy of yours may just need a little tweaking so that you can truly respond to your customers' needs. Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create. Learoy Tonight is a fresh business with interesting and modern ideas about education. Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be. Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to understand customer needs. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations. This course is a small section of Customer – At Your Service. If you would like to really challenge yourself, join us for the entire journey. What are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.    
COURSE
Customer | How to Manage Customer Feedback
A$25
Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve There is no question about the impact great customer service has on an organisation. How to manage customer feedback will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. Bill Gates once said: “Your most unhappy customers are your greatest source of learning”. Make sure you use this as a source of inspiration! Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve. Predict potential issues before they arise and give people the tools they need to deal with any issues. You'll create a more empowered workforce, who will inevitably provide a better customer experience. Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create. Learoy Tonight is a fresh business with interesting and modern ideas about education. Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be. Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to manage customer feedback. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations. This course is a small section of Customer – At Your Service. If you would like to really challenge yourself, join us for the entire journey. What are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.    
COURSE
Customer Service Training
Rod Catterall & Associates
6 hrs
A$3,300
Rod Catterall & AssociatesAll training is tailored to suit and run in house for small groups of 20 staff or larger groups on request. As such the requested fee is for a single booking and not per person. We run training Australia wide and have a highly qualified team of training associates who all have a great deal of experience presenting to organisations within Australia on issues pertaining to occupational violence.Course OverviewThis program will provide an introduction to the basic principles of Customer Service 1O1 Interactions both internal/external.Face to Face and on the phone.Written correspondence such as e-mail communication.Customer relations & care
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