Business Skills
The world of business is competitive, which means it takes more than just determination to succeed – there’s also certain skills you need to possess to make it to the top. This is where business e-learning courses come in.
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COURSE
Customer Service Training
Rod Catterall & Associates
6 hrs
A$3,300
Rod Catterall & AssociatesAll training is tailored to suit and run in house for small groups of 20 staff or larger groups on request. As such the requested fee is for a single booking and not per person. We run training Australia wide and have a highly qualified team of training associates who all have a great deal of experience presenting to organisations within Australia on issues pertaining to occupational violence.Course OverviewThis program will provide an introduction to the basic principles of Customer Service 1O1 Interactions both internal/external.Face to Face and on the phone.Written correspondence such as e-mail communication.Customer relations & care
COURSE
Occupational Violence & Aggression Training
Rod Catterall & Associates
6 hrs
A$3,300
Rod Catterall & AssociatesAll training is tailored to suit and run in house for small groups of 20 staff or larger groups on request. As such the requested fee is for a single booking and not per person. We run training Australia wide and have a highly qualified team of training associates who all have a great deal of experience presenting to organisations within Australia on issues pertaining to occupational violence.Course OverviewPrevention & Management of Occupational Violence & Aggression (OVA)  is aimed at all staff who work with the public who may be at risk of verbal or physical aggression or violence. In this training workshop the following will be covered: assessing risk and minimising risk; managing your own feelings in difficult circumstances, ethical response techniques.  Along with learning how to defuse a possible situation before it escalates out of control.  Participants will be taught a range of techniques to keep everyone safe that are non-punitive and do not cause pain”.Learning OutcomesUnderstand the Legislation & Legal IssuesApply Ethical & Safe PractisesUnderstand Principals of Early InterventionDemonstrate Physical Responses
COURSE
Managing Challenging Behaviour Training
Rod Catterall & Associates
6 hrs
A$3,300
Rod Catterall & Associates All training is tailored to suit and run in house for small groups of 20 staff or larger groups on request. As such the requested fee is for a single booking and not per person. We run training Australia wide and have a highly qualified team of training associates who all have a great deal of experience presenting to organisations within Australia on issues pertaining to occupational violence.   Course Overview Managing Challenging Behaviours can be tailored to the individual or as a standard package. Aimed at all kinder garten, child care, primary, secondary and university, tafe staff & parents who support children with or without a disability or mental ill health who may show behaviours of concern. In this workshop the following will be covered: positive behaviour support, proactive & reactive response to behaviours of concern, along with simple strategies on how to identify, prevent and manage behaviours in young people. The workshop will also involve practice scenarios, case studies which will enable participants to learn and work through the issues better.
COURSE
The Effective Business Writer
360 Training
$13.30
In business writing, it is always the writer's responsibility to make sure his or her message is understood. Communicating your thoughts in a concise, logically organized manner is invaluable in business writing. This course will teach you how to write wiLearning Objectives
COURSE
The Power To Change
360 Training
$13.30
Mastering change involves dealing with the effect of change on our own lives. This module teaches invaluable skills needed to make change work for us, not against us.Learning Objectives
COURSE
Teambuilding 296m
360 Training
$3.50
This action is made for managers and is designed to build teamwork. As a manager, you will perform this action with your employees. By performing this action you will learn how to encourage project teams and work teams to rely on each otherâs skills, knowLearning Objectives
COURSE
Teambuilding 773t
360 Training
$3.50
This action is made for teams and is designed to help build teamwork. As a team, team members perform this action with each other. By performing this action the team will identify actions the team can take to strengthen how they work with others within thLearning Objectives
COURSE
Teambuilding 862t
360 Training
$3.50
This action is made for teams and is designed to help build teamwork. As a team, team members perform this action with each other. By performing this action you will create behavior norms and expectations for working together as a team. As a team, you wilLearning Objectives
COURSE
Teambuilding 990m
360 Training
$3.50
This action is made for managers and is designed to help build teamwork. As a manager, you will perform this action with your employees. By performing this action you will create a team culture that capitalizes on team member strengths. You will create a Learning Objectives
COURSE
Developing Others 226m
360 Training
$3.50
This action is made for managers and is designed to provide feedback to employees. As a manager you will perform this action with your employees. By performing this action employees receive feedback on their job performance. You will provide your employeeLearning Objectives
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COURSE
Developing Others 613m
360 Training
$3.50
This action is made for managers and is designed to build skills and capabilities. As a manager you will perform this action with your employees. By performing this action you will create a skill development plan with your employee. You will work with youLearning Objectives
COURSE
Leadership 101m
360 Training
$3.50
This action is made for managers and is designed to help increase trust and respect. As a manager you will perform this action on your own. By performing this action you will evaluate how fair you are with others. You will answer a number of fairness quesLearning Objectives
COURSE
Leadership 149i
360 Training
$3.50
This action is made for individuals and is designed to build integrity and trust. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to perform an integrity review on your actionsLearning Objectives
COURSE
Leadership 302i
360 Training
$3.50
This action is made for individuals and is designed to build integrity and trust. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to increase the consistency between your actioLearning Objectives
COURSE
Leadership 622m
360 Training
$3.50
This action is made for individuals and is designed to facilitate great decision making. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to identify all possible outcomes beforLearning Objectives
COURSE
Leadership 644m
360 Training
$3.50
This action is made for managers and is designed to inspire and excite others regarding the organizationâs vision. As a manager, you will perform this action on your own. By performing this action you evaluate the success of projects based on how well it Learning Objectives
COURSE
Leadership 914i
360 Training
$3.50
This action is made for individuals and is designed to inspire and excite others regarding the organizationâs vision. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to create Learning Objectives
COURSE
Meaningful Work 417m
360 Training
$3.50
This action is made for managers and is designed to help build teamwork. As a manager, you will perform this action with your employees. By performing this action you will involve the right people and gather the right information to make great decisions. Learning Objectives
COURSE
Meeting Management 253i
360 Training
$3.50
This action is made for individuals and is designed to help you to lead and manage effective meetings. As an individual working for a company, you will perform this action on your own. By performing this action you will use a simple process to prepare forLearning Objectives
COURSE
Meeting Management 380i
360 Training
$3.50
This action is made for individuals and is designed to help you to lead and manage effective meetings. As an individual working for a company, you will perform this action on your own. By performing this action you will strengthen your ability to become aLearning Objectives
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