Retail Excellence - Listening skills
Listening is the act of paying close or active attention to what another person is trying to communicate. Listening skills involve a range of techniques that enable you to fully understand the needs, wants, motivations and circumstances of the person with whom you are speaking. By the end of this module, you should be able to:
- List the differences between listening and hearing,
- Apply appropriate active listening techniques to different customer interactions.
This module should take approximately 15-20 minutes to complete and will be followed by a short assessment to find out how well you've understood the material covered.