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COURSE
Business Writing
eSoftSkills
1 hr 30 mins
Premium
Course Overview Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.   Workshop Objectives Gain better awareness of common spelling and grammar issues in business writing. Review basic concepts in sentence and paragraph construction. Know the basic structure of agendas, email messages, business letters, business proposals, and business reports. Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports. Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports. Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases. Define proofreading and understand techniques in improving proofreading skills. Define peer review and list ways peer review can help improve business writing skills. List guidelines in printing and publishing business writing.   Course Outline Module One: Getting Started Module Two: Working with Words Module Three: Constructing Sentences Module Four: Creating Paragraphs Module Five: Writing Meeting Agendas Module Six: Writing E-mails Module Seven: Writing Business Letters Module Eight: Writing Proposals Module Nine: Writing Reports Module Ten: Other Types of Documents Module Eleven: Proofreading and Finishing
COURSE
Occupational Health and Safety
The Big Canvas
2 hrs
Premium
Course Overview This Appropriate Workplace Behaviour training content is developed with and endorsed by Ian McNeil of Safepeople, a experienced investigator specialising in workplace bullying allegations in Australian local and state government, not for profit and commercial sectors.   Target Audience Suitable for all employees and management to develop basic knowledge and understanding of how to apply occupational health and safety fundamentals in the workplace and of their roles and responsibilities. In addition, it gives an understanding on how to safely work in an office environment.   Learning Objectives To provide learners with an understanding of the following: Different levels of safety responsibilities in the workplace Tthe Occupational Health and Safety risk management process What can be expected in the workplace in relation to health and safety The responsibilities as managers and supervisors and how to train and supervise their workers. Hhow to identify hazards in an office environment How to select and setup office chairs, computer screens and workstations How to manage problems caused by noise, temperature and lighting How to structure work tasks and breaks and the importance of posture, activity and exercise.   Business Outcomes Improve workplace health and safety for all employees. Meet HR compliance of workforce participation quality OH&S training endorsed by industry specialists. Work, health and safety (WHS) responsibilities, which are otherwise referred to as duty of care responsibilities for workers, managers, and supervisors. Learners will also gain a practical understanding of what is required of them to fulfill these responsibilities. Understanding of how to set up a safe, healthy and productive office workspace, and how to work safely in an office environment.
COURSE
Negotiating Mastery
Sandler
4 hrs
Premium
Course OverviewNegotiating Mastery is a nine-lesson course on how to reach win-win agreements. It was designed for owners, managers, and salespeople who are routinely putting together complicated deals, negotiating discounts, or enterprise selling. While this course is based primarily around sales negotiations, it will also be helpful to managers and owners negotiating any type of contract. The goal of negotiating is to reach an agreement that satisfies both parties and moves the relationship forward. Each side feels that the other was fair. Fairness, or at least the perception of fairness, is critical. In order to achieve this, each side needs to uncover a better understanding of what the other really wants. The best test of a true win/win outcome is whether or not each party would want to enter into additional negotiations with the other in the future. A Sandler-trained salesperson knows how to get a good deal and leaves the other side thinking they negotiated a good deal too.Target AudienceSales and ExecutivesLearning OutcomesHow to negotiate effectivelyUnderstanding and dealing with the professional negotiatorIdentifying sources of negotiating leverageHow personality, style, and persuasion effect outcomesThe most common negotiating mistakesThe top 12 gambits buyers use and the countermeasuresBreaking through apparent impassesMaking concessionsPreparing for your next negotiationBusiness OutcomesClose more deals, at better marginsSee less discounting to win business
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COURSE
Enabling Risk: Putting Positives First
La Trobe University
5 hrs
Premium
Course Overview Enabling Risk: Putting Positives First has been developed specifically for disability support workers. Enabling people to take risks is an integral part of disability support work. It is also important that practice leaders, frontline managers, senior managers are aware of the essentials of enabling risk outlined in this resource as they play a significant role in creating the right environment for support workers to put risk enablement into practice. ​This resource is designed to provide an introduction to enabling risk. You will be introduced to the ways you can support people with cognitive disabilities, including people with intellectual disabilities and acquired brain injury, to make choices and be involved in activities that may involve some risk while minimising potential harm to themselves or others. There are many positives in supporting people with cognitive disabilities to participate in positive risk taking. Working from a risk enablement approach ensures that you provide empowering support that enables the people you support to live an engaged and meaningful life. This online learning resource is based on review of research about risk and from piloting these materials with disability support workers and people with intellectual disability.   Learning Objectives By the completion of this resource you will be able to: Define risk, its types of outcomes and factors that influence risk-taking behaviour Describe The 4 Essentials of Risk Enablement Describe The Risk Enablement Process for supporting people with cognitive disabilities Apply the process of risk enablement to different case scenarios Describe the benefits of working in a way that enables choices that involve risk   How to use this online resource This is a fully online learning resource that you can complete at your own pace. It is comprised of 5 separate modules and you are encouraged to work through these in order because the learning material in one module will inform the next one. You can work through this resource on your own, or with the support of a facilitator or trainer in your workplace or training organisation. Each module includes short video talks introducing key concepts and videos of Australian examples of support workers putting risk enablement into practice.  ​This resource includes a glossary. Words that you may not have come across before are underlined and linked to the glossary where a brief explanation is provided. For example, the word engagement. Just click the grey underlined word to see what it means. You can also see the full Glossary online, or download a pdf version in the Resources section. Each module includes activities that can be completed using the downloadable workbook in the Resources section. The workbook also has examples to help you complete the activities in each module. You can discuss your answers with colleagues in team meetings, or if you would like some further guidance you can send an enquiry using the online Contact Form. Suggested answers to the activities are provided in the Resources section.  Each module will take you between 30 and 60 minutes to complete.   Acknowledgements This online learning resource was led by Professor Christine Bigby and Professor Jacinta Douglas from the Living with Disability Research Centre at La Trobe University. This work was supported with funding from the New South Wales Department of Family and Community Services (NSW FACS). Material presented was developed with input from a wide range of stakeholders including staff from the Living with Disability Research Centre, and industry partners Unisson Disability (formerly Sunshine) and the New South Wales Council for Intellectual Disability (NSW CID). For a list of full credits click here.
COURSE
Active Support - Every Moment Has Potential
La Trobe University
5 hrs
Premium
Course OverviewEvery Moment Has Potential is an online learning resource developed specifically for disability support workers.The resource provides an introduction to Person Centred Active Support - a way of working that enables everyone, no matter what their level of intellectual or physical disability, to make choices and participate in meaningful activities and social relationships.When support workers use Person Centred Active Support, it leads to a better quality of life for the people they support. Increasingly, disability support services are adopting Person Centred Active Support as a way of working and are expecting support workers to be skilled in this approach.This online learning resource is based on research undertaken by many researchers in the UK and Australia including the late Professor Jim Mansell and Dr Julie Beadle-Brown, Professor Christine Bigby and Dr Emma Bould.  Learning ObjectivesThis online learning resource introduces you to:the key elements of Person Centred Active Supportthe skills you need to practice Person Centred Active Support in your workplacesome of the many positive outcomes for people with a disability that occur when support workers use Person Centred Active Support. In order to demonstrate competency in Person Centred Active Support practice, the learning in this resource must be complemented by hands on practice in a workplace.  Qualifications Supported by this Online Learning ResourceThe five modules of Every Moment Has Potential support the CHCDIS302A Maintain an environment to empower people with disabilities unit of the CHC08 Community Services Training Package. This is a core unit of both the CHC30408 Certificate III in Disability and CHC40312 Certificate IV in Disability qualifications. These qualifications are nationally recognised as part of the CHC08 Community Services Training Package. See the Facilitator Guide for information about where the unit’s elements and performance criteria are aligned to the content in the modules.While this resource supports the CHCDIS302A Maintain an environment to empower people with disabilities unit, it does not include all the material you need to develop competency in this unit. For further information, please contact your Registered Training Organisation.In order to develop competency in the CHCDIS302A Maintain an environment to empower people with disabilities unit your practice will need to be assessed in your workplace.How to Use this Online Learning ResourceThere are five modules in this resource. We encourage you to work through them in order.You can work through this resource on your own, or with the support of a facilitator or trainer in your workplace or training organisation.Each module includes short video talks introducing key concepts and videos of Australian examples of support workers putting Person Centred Active Support into practice. Words that you may not have come across before are underlined and linked to a glossary that provides a brief explanation - for example, the word engagement.  Just click the light blue underlined word to see what it means.  You can also see the full Glossary online, or  download a pdf version in the Resources section.Each module includes online activities that can be completed using the downloadable workbook in the Resources section. The workbook also has examples to help you complete the activities in each module. You can discuss your answers with colleagues in team meetings, or if you would like some further guidance you can send an enquiry using the online Contact Form.  Each module will take you between 30 and 60 minutes to complete. AcknowledgementsThis online learning resource was funded by the Australian Government Department of Industry. It is a collaboration between Greystanes Disability Services and the Living with Disability Research Centre at La Trobe University. It was developed with input from a wide range of stakeholders, including Western Sydney Institute of TAFE NSW and an Industry Reference Group and Steering Committee. Click here to see full credits.
COURSE
Supporting Inclusion
La Trobe University
6 hrs
Premium
Course Overview'Supporting Inclusion' is an online learning program which has been developed with you, the support worker, in mind. It can also be used by trainers or teachers to support their teaching.  The purpose of this program is to create a space where disability support workers can think about what social inclusion means for people with intellectual disability, and learn or refresh some useful tools and strategies to support people with intellectual disability in ways that will promote their social inclusion.The program is based on the principles of person centred active support, and is focused primarily on how this framework can be applied not just within supported accommodation services, but also out in the community. The contents of this interactive online training program are the result of many years of research both in Australia and overseas. A substantial body of research evidence clearly shows that people with intellectual disability experience extreme forms of social exclusion. At the same time, our recent study on encounters between people with and without intellectual disability, also shows that disability support workers can play a crucial role in facilitating opportunities for people with intellectual disability to be more socially included. How to Use this Online Learning ResourceYou can access the online training program from any computer or tablet with internet access.  If you prefer to work on a 'hard copy' or offline, you can also download the Workbook (in the resources section) and print it or save it to your computer. The Workbook contains all the material in the online program, except for the videos which must be viewed online.he program is made of 8 modules and completing each of these modules should take no longer than 30 minutes, except for Module 2 which includes an activity that can take about two hours to complete. We encourage you to work through each of the 8 modules in order. You can do the training alone or as a group at your workplace in a team meeting for example. Each module includes short videos introducing key concepts and examples of support workers supporting service users out in the community. You can turn on English subtitles for each of the videos by clicking the "CC" button at the bottom of the video and choosing the "English CC" option.ach module includes activities and questions that can be completed using the Workbook or the Activities Questions Booklet (both available for download in the resources section). The Activities Questions Booklet is a much shorter version of the Workbook, with just the activity questions. You can discuss your answers with supervisors and colleagues in team meetings. The Supporting Inclusion can also be used as part of the formal training necessary towards the CHC43115 Certificate IV in Disability that is nationally recognised as part of the CHC Community Services Training Package. The program was mapped against the requirements of CHCDIS008 Facilitate Community Participation and Social Inclusion core Unit of Competency. Completing the online Supporting Inclusion resource fulfils some but not all of the requirements in this Unit of Competency. For further detail download the 'Program mapping' document in the resources section. How this training program was producedMany of the videos in this training program were produced in collaboration with the Ever After Theater Group that includes actors both with and without intellectual disability. These videos involve Ever After actors role-playing encounters between a person with intellectual disability, a support worker and a stranger or a friend. Although there was some improvisation by the actors, these scenes are not fictional. They are based on encounters that really did happen and were observed and recorded by researchers.  These videos were produced in order to illustrate typical situations and in particular some of the things support workers do that can contribute to, or in some cases undermine, social inclusion for participants. Funding and Creditshe online learning resource was funded by the Australian Research Council's (ARC) Linkage Scheme. It is a collaboration between La Trobe University, the University of New South Wales, Kent University, Yooralla and Jewish Care (Victoria). We would like to acknowledge the hard work and dedication of many people who have contributed to the development of this training program.
COURSE
CompTIA Server+ (SK0-004) - Exam Prep
Practice Labs
1 hr 30 mins
Premium
The following practice exam will help you prepare for taking the real certification exam. Use Learn Mode to help validate your knowledge and understanding on an exam objective basis. When you feel you have a good understanding of the objectives attempt Exam Mode, this option will simulate the live exam experience. When you have successfully achieved a score above the pass score on a number of occasions you should feel confident to take the next step and tackle the live exam. As much as we would like to provide the actual test questions we can't, what we aim to do is give you a set of tools that help you in succeeding in gaining the certification you require. The key to success is to make sure you are fully prepared, this includes theoretical understanding, hands on exposure and knowledge validation. When you have all these components your path to succeeding is greatly improved.   Course Overview Our aim is to give learners a set of tools that assist in gaining industry certifications. The Practice Lab Exam Prep solution will help prepare individuals for taking the real certification exam. First use Learn Mode to help validate your knowledge and understanding on individual exam objectives. Then move on to Exam Mode, this option will simulate the live exam experience. Finally review your scores on the analytics page and if you achieve a score of  90% or above in all the objectives then you are ready to sit the exam.  Using this approach will help you achieve the passing score for the CompTIA Server+ SK0-004 certification exam.
COURSE
CompTIA Security+ (SY0-501) - Exam Prep
Practice Labs
2 hrs 15 mins
Premium
The following practice exam will help you prepare for taking the real certification exam. Use Learn Mode to help validate your knowledge and understanding on an exam objective basis. When you feel you have a good understanding of the objectives attempt Exam Mode, this option will simulate the live exam experience. When you have successfully achieved a score above the pass score on a number of occasions you should feel confident to take the next step and tackle the live exam. As much as we would like to provide the actual test questions we can't, what we aim to do is give you a set of tools that help you in succeeding in gaining the certification you require. The key to success is to make sure you are fully prepared, this includes theoretical understanding, hands on exposure and knowledge validation. When you have all these components your path to succeeding is greatly improved.   Course Overview Our aim is to give learners a set of tools that assist in gaining industry certifications. The Practice Lab Exam Prep solution will help prepare individuals for taking the real certification exam. First use Learn Mode to help validate your knowledge and understanding on individual exam objectives. Then move on to Exam Mode, this option will simulate the live exam experience. Finally review your scores on the analytics page and if you achieve a score of  90% or above in all the objectives then you are ready to sit the exam.  Using this approach will help you achieve the passing score for the CompTIA Security+ SY0-501 certification exam.
COURSE
CompTIA Linux+ (XK0-004) - Exam Prep
Practice Labs
1 hr 30 mins
Premium
The following practice exam will help you prepare for taking the real certification exam. Use Learn Mode to help validate your knowledge and understanding on an exam objective basis. When you feel you have a good understanding of the objectives attempt Exam Mode, this option will simulate the live exam experience. When you have successfully achieved a score above the pass score on a number of occasions you should feel confident to take the next step and tackle the live exam. As much as we would like to provide the actual test questions we can't, what we aim to do is give you a set of tools that help you in succeeding in gaining the certification you require. The key to success is to make sure you are fully prepared, this includes theoretical understanding, hands on exposure and knowledge validation. When you have all these components your path to succeeding is greatly improved.   Cousre Overview Our aim is to give learners a set of tools that assist in gaining industry certifications. The Practice Lab Exam Prep solution will help prepare individuals for taking the real certification exam. First use Learn Mode to help validate your knowledge and understanding on individual exam objectives. Then move on to Exam Mode, this option will simulate the live exam experience. Finally review your scores on the analytics page and if you achieve a score of  90% or above in all the objectives then you are ready to sit the exam.  Using this approach will help you achieve the passing score for the CompTIA Linux XK0-004 certification exam.
COURSE
CWNP Certified Wireless Network Administrator CWNA-106 - Exam Prep
Practice Labs
1 hr 30 mins
Premium
The following practice exam will help you prepare for taking the real certification exam. Use Learn Mode to help validate your knowledge and understanding on an exam objective basis. When you feel you have a good understanding of the objectives attempt Exam Mode, this option will simulate the live exam experience. When you have successfully achieved a score above the pass score on a number of occasions you should feel confident to take the next step and tackle the live exam. As much as we would like to provide the actual test questions we can't, what we aim to do is give you a set of tools that help you in succeeding in gaining the certification you require. The key to success is to make sure you are fully prepared, this includes theoretical understanding, hands on exposure and knowledge validation. When you have all these components your path to succeeding is greatly improved.   Course Overview Our aim is to give learners a set of tools that assist in gaining industry certifications. The Practice Lab Exam Prep solution will help prepare individuals for taking the real certification exam. First use Learn Mode to help validate your knowledge and understanding on individual exam objectives. Then move on to Exam Mode, this option will simulate the live exam experience. Finally review your scores on the analytics page and if you achieve a score of  90% or above in all the objectives then you are ready to sit the exam.  Using this approach will help you achieve the passing score for the CWNA-106  certification exam.
COURSE
CWNP Certified Wireless Network Administrator PW0-104 - Exam Prep
Practice Labs
1 hr 30 mins
Premium
The following practice exam will help you prepare for taking the real certification exam. Use Learn Mode to help validate your knowledge and understanding on an exam objective basis. When you feel you have a good understanding of the objectives attempt Exam Mode, this option will simulate the live exam experience. When you have successfully achieved a score above the pass score on a number of occasions you should feel confident to take the next step and tackle the live exam. As much as we would like to provide the actual test questions we can't, what we aim to do is give you a set of tools that help you in succeeding in gaining the certification you require. The key to success is to make sure you are fully prepared, this includes theoretical understanding, hands on exposure and knowledge validation. When you have all these components your path to succeeding is greatly improved.   Course Overview Our aim is to give learners a set of tools that assist in gaining industry certifications. The Practice Lab Exam Prep solution will help prepare individuals for taking the real certification exam. First use Learn Mode to help validate your knowledge and understanding on individual exam objectives. Then move on to Exam Mode, this option will simulate the live exam experience. Finally review your scores on the analytics page and if you achieve a score of  90% or above in all the objectives then you are ready to sit the exam.  Using this approach will help you achieve the passing score for the CWNP PW0-104  Certified Wireless Network Administrator certification exam.
COURSE
CWNP Certified Wireless Security Professional PW0-200 - Exam Prep
Practice Labs
1 hr 30 mins
Premium
The following practice exam will help you prepare for taking the real certification exam. Use Learn Mode to help validate your knowledge and understanding on an exam objective basis. When you feel you have a good understanding of the objectives attempt Exam Mode, this option will simulate the live exam experience. When you have successfully achieved a score above the pass score on a number of occasions you should feel confident to take the next step and tackle the live exam. As much as we would like to provide the actual test questions we can't, what we aim to do is give you a set of tools that help you in succeeding in gaining the certification you require. The key to success is to make sure you are fully prepared, this includes theoretical understanding, hands on exposure and knowledge validation. When you have all these components your path to succeeding is greatly improved.   Course Overview Our aim is to give learners a set of tools that assist in gaining industry certifications. The Practice Lab Exam Prep solution will help prepare individuals for taking the real certification exam. First use Learn Mode to help validate your knowledge and understanding on individual exam objectives. Then move on to Exam Mode, this option will simulate the live exam experience. Finally review your scores on the analytics page and if you achieve a score of  90% or above in all the objectives then you are ready to sit the exam.  Using this approach will help you achieve the passing score for the CWNP PW0-200 Certified Wireless Security Professional certification exam.
COURSE
CWNP Certified Wireless Security Professional PW0-204 - Exam Prep
Practice Labs
1 hr 30 mins
Premium
The following practice exam will help you prepare for taking the real certification exam. Use Learn Mode to help validate your knowledge and understanding on an exam objective basis. When you feel you have a good understanding of the objectives attempt Exam Mode, this option will simulate the live exam experience. When you have successfully achieved a score above the pass score on a number of occasions you should feel confident to take the next step and tackle the live exam. As much as we would like to provide the actual test questions we can't, what we aim to do is give you a set of tools that help you in succeeding in gaining the certification you require. The key to success is to make sure you are fully prepared, this includes theoretical understanding, hands on exposure and knowledge validation. When you have all these components your path to succeeding is greatly improved.   Course Overview Our aim is to give learners a set of tools that assist in gaining industry certifications. The Practice Lab Exam Prep solution will help prepare individuals for taking the real certification exam. First use Learn Mode to help validate your knowledge and understanding on individual exam objectives. Then move on to Exam Mode, this option will simulate the live exam experience. Finally review your scores on the analytics page and if you achieve a score of  90% or above in all the objectives then you are ready to sit the exam.  Using this approach will help you achieve the passing score for the CWNP PW0-204 Certified Wireless Security Professional certification exam.
COURSE
ISACA Certified Informations Systems Auditor (CISA 2016) - Exam Prep
Practice Labs
2 hrs
Premium
The following practice exam will help you prepare for taking the real certification exam. Use Learn Mode to help validate your knowledge and understanding on an exam objective basis. When you feel you have a good understanding of the objectives attempt Exam Mode, this option will simulate the live exam experience. When you have successfully achieved a score above the pass score on a number of occasions you should feel confident to take the next step and tackle the live exam. As much as we would like to provide the actual test questions we can't, what we aim to do is give you a set of tools that help you in succeeding in gaining the certification you require. The key to success is to make sure you are fully prepared, this includes theoretical understanding, hands on exposure and knowledge validation. When you have all these components your path to succeeding is greatly improved.   Course Overview Our aim is to give learners a set of tools that assist in gaining industry certifications. The Practice Lab Exam Prep solution will help prepare individuals for taking the real certification exam. First use Learn Mode to help validate your knowledge and understanding on individual exam objectives. Then move on to Exam Mode, this option will simulate the live exam experience. Finally review your scores on the analytics page and if you achieve a score of  90% or above in all the objectives then you are ready to sit the exam.  Using this approach will help you achieve the passing score for the ISACA CISA 2016 certification exam.
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