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Managing Project Communications (PMBOK® Guide Fifth Edition)
1 hr 2 mins
It is commonly said that up to 90% of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within the organization. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. In this course, learners will learn how to plan and manage project communications. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition published by the Project Management Institute (PMI®). This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMI® certification exam. This course is aligned with the PMBOK® Guide - Fifth Edition, published by PMI®, Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Radio Communications
Vivid Learning
20 mins
Course Overview Many companies with larger industrial operations, or open work sites where workers may not be visible at all times, employ a radio communications systems to facilitate work and working safely. Radio communications systems operate under license from the Federal Communications Commission (FCC), the agency that regulates the allocation and use of the electromagnetic frequency spectrum in the United States—they control the airwaves. Licensed employers, not operators, are fully responsible for the actions of personnel who operate radio systems. Because the FCC holds the licensed employer responsible for all operator actions, workers must comply with all of the organization’s rules and operating procedures. Employers are responsible for the proper functioning and operation of radio systems. Generally, there is a system operator on duty with authority for the operation and use of the organization’s radio system, who is assigned to monitor the organization’s own compliance with FCC regulations. All individual radio operators have the responsibility to know and to follow the “rules and regulations” governing the use and misuse of all radio equipment. Each radio operator is also responsible for the prevention of any damage to the organization’s radios or radio equipment in any licensed installation. This lesson introduces students to why radio operator training is required, operator responsibilities, correct procedures for calling and acknowledging messages, how to use code words, and general radio communication requirements. Learning Objectives Identify why radio operator training is required and recognize key operator responsibilities. Identify how to prioritize messages and recognize approved and prohibited message content. Identify proper procedures for calling and acknowledging radio messages. Identify radio code words. Identify general radio communication requirements. Course Duration 20 minutes
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Article: Responsible Business Communications
Compliance Wave
A significant side effect of the ongoing explosion in electronic communications is that business email correspondence and a host of other written documents are being presented more and more frequently as evidence in legal prosecutions. These documents have been used effectively—and sometimes deviously—by prosecuting attorneys to undermine an individual’s or an organization’s credibility, to prove wrongdoing or to derail a defense.We are all responsible for the quality and effectiveness of the things we write and distribute.  Any written medium is fair game in a courtroom, including instant messages, Web mail, text messages, social media, and sales force call notes. Email, letters, memos and faxes are all permanent records that are virtually impossible to erase.As you create, distribute and store written business communications, bear in mind that, in addition to your intended readers, your audience might ultimately be a federal agency, the general public, or the participants in a legal proceeding.Think of the sheer number of presentations, agendas, project plans and so on that we all share and stockpile in the course of our daily work, all of which can be scrutinized in the event of litigation. Even hand-written notes scrawled in the margins of documents are fully discoverable records, although they may be little more than one individual’s spontaneous thoughts at a given time, rather than actual evidence of our company’s policy or philosophy, for example.We must strive to minimize the number of unnecessary or unclear emails we send, because they waste time, damage credibility and can also create a legal risk. Remember that voice mails, phone calls and face-to-face conversations are not records. Rather than automatically circulating an email, first consider whether the information might better be discussed in non-written form. Ask yourself: Is this email necessary, or could the information exchange be better handled in a phone call or an in-person meeting?Communication Do's and Don'ts Do not transcribe voice mail messages, because doing so creates a written record. Discard handwritten notes, unless they have been placed under a “legal hold.” In the instance of a legal hold, do not destroy any documents. Save all documents related to anticipated or actual litigation. Do not modify documents, even with the best of intentions. Confine your email distribution list to those with a “need to know.” The problem with cc’ing senior executives is that it is presumed that they have read the document, which puts an extra burden on them.  Delete rough drafts once a project is done. These drafts can later be admissible as evidence, even if they bear little resemblance to the final version. Attorneys may give greater weight to tracked edits than to other portions of the document. Thus, it is important to save only the final version. Go into the document to see if changes by various reviewers have been preserved. If so, accept all changes and save the clean document. Finally, eliminate long strings of back-and-forth emails sent to every member of a group. Remember that even if the tone of these exchanges is informal, the emails become part of a permanent record. How to Create Good DocumentsWhen writing any business document, your goal should be to advance a legitimate business result. What do you want the reader to do as a result of reading your communication? What do you want the reader to think, feel or conclude? These two elements—the action and the reaction—make up the reader outcome, which you should clearly define for every writing project.Before you sit down to write, it is helpful to make some notes. What are the main ideas that you want to convey to achieve your reader outcome? What points support each of the main ideas?Pay attention to the tone or tenor of your communications. Being aware of how you communicate can help avoid misinterpretation. Characteristics of email correspondence to avoid include strong or inflammatory language (which implies fault or error on someone’s part); blame; innuendo; sarcasm; exaggeration or overstatement; attributing certain comments or motives to others; speaking on a topic without having all the facts; commenting on areas that are outside of your field of expertise or realm of responsibility; engaging in rumor or speculation; violating individual privacy; and “grandstanding.”  Think about who really needs to read the document. Have you included individuals on the distribution merely to impress them, or to “just in case” you will need to demonstrate what you have accomplished at some time in the future?Last but not least, before you hit “send,” carefully reread your document to check for ambiguous statements or inappropriate or potentially offensive tone or language. Have you kept your focus on a genuine business result? Work to ensure that if your document were ever to become part of a legal process, it would give no ammunition to an adversary of our company. ###
The Crisis Communications Secret Weapon
TJ Walker
2 mins
Course OverviewVideo Production can be time-consuming, difficult, technical and expensive, but it doesn't have to be. This video production course is about how to do simple, easy talking head videos for a wide range of business communication needs.There is a video explosion going on in the online world. Are you missing out? Are you unsure where to start? This course will lead you through the simplest and easiest ways to start communicating with your customers, clients, prospects and colleagues in the most effectivemanner: talking head video.If you are looking for the video production course on how to produce a glitzy video that will go viral, get a million views and make you more famous than Justin Bieber, then this is NOT the course for you.TJ Walker is a pioneer in the use of simple, talking head video to promote a business. Walker has created more than 10,000 online videos and more than 100 Udemy courses. He has also coached executives from six continents on how to speak effectively on video. Walker is the author of Media Training A to Z and Media Training Success.Learning ObjectivesWalker will cover how to create talking head video for the following areas:Client ProposalsFAQsClient TestimonialsSkypeFacebook LiveYouTubeVirtual Keynote SpeechesOnline Training CoursesThought LeadershipVideo NewslettersPlease note: this is a communications course conducted by a real person who is speaking and demonstrating video communication skills. If you are looking for a video production course with lots of animation, slides, special effects, slick edits, and robotic voices, this course is not foryou.
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