New Go1 Customer Support Hub - now open!
Tracking requests to our Global Support team has now become a lot easier.
At Go1 we understand that getting the help you need, when you need it, is important to all businesses. Which is why as of February 1st 2021, we are thrilled to announce the launch of our new Customer Support Hub, powered by Zendesk.
As a customer, this new support hub will enable you to lodge a service job or request with our Global Support team, comment against an existing request to provide more information, and access all of your requests, all from the one location.
How it works
To get started, simply email your inquiry to [email protected] Zendesk will automatically create a request on the Customer Support Hub on your behalf. Alternatively, you can head to the Customer Support Hub, sign up for an account, and log in to submit a request there directly.
The new Customer Support Hub account allows you to view the status of your tickets, provide more information on a request by posting a comment, or create a new ticket on the fly. You'll also receive an email from Zendesk when there is an update on your request. You can either reply to that email or log in to the Customer Support Hub to respond - the choice is yours.
Other benefits include:
- Provides a full audit trail so customers can track every conversation from origin to resolution, even if it spans multiple channels and agents
- Full integration with our Customer Support Managers and Engineering teams for visibility of your issue across Go1
- Advanced analytics helps Go1 see trends in customer support tickets, which influences the product roadmap and leads to fewer frustrations for customers
With our new Customer Support Hub, powered by Zendesk, we are confident that we can deliver more meaningful experiences to our customers.
If you have any questions regarding what the new Customer Support Hub means for you, please don't hesitate to reach out! We're here to help.