In this course, we take a wry look at customer service from the perspective of disabled customers and service users through the experiences of a group of disabled professional comedians from the comedy collective Abnormally Funny People. Guided by founder member and leading disability trainer Simon Minty, the course provides personal insight and guidance on welcoming disabled customers and demonstrates how a combination of confidence, common sense and communication skills is the key to providing an appropriate and inclusive service for your disabled clientele.
This course will help you to understand:
- why uninformed attitudes and a lack of confidence result in poor service for many disabled people
- why it’s important not to make assumptions about the physical and mental abilities of people with disabilities
- the importance of listening and knowing the right questions to ask
- key steps to follow to ensure you are providing an inclusive service for your disabled customers and service users.
Disabled customers and service users continue to face unhelpful or inappropriate behaviour, much of it due to uninformed attitudes and a lack of confidence. This course takes a humorous look at how to provide an inclusive service for people with disabilities.