[Customer Story](/customer-stories) 3 min read # Wave Utilities: A Go1 Case Study With engagement and completion scores falling, Wave Utilities needed a new approach to upskilling, reskilling, and retaining its 350-strong workforce. After a meeting of minds, the team chose Go1. ![Wave Utilities: A Go1 Case Study](https://images.prismic.io/go1-com/TTvecD3xnROOqBlB_Waveutilities.png?auto=format%2Ccompress&fit=max&w=3840) Lost in a maze of L&D content, and with engagement and completion scores falling, Wave Utilities needed a new approach to upskilling, reskilling, and retaining its 350-strong workforce – one that empowered employees to control their own learning pathways. After a meeting of minds, the team chose Go1\. ## The goals From the top down, Wave Utilities recognizes the impact of professional and personal growth on employee performance metrics – and the part growth opportunities play in attracting talent. This made finding the right L&D partner critical. “I select learning partners based on their values,” says Mandy Rutherford, Wave Utilities’ L&D Manager. “They become an extension of our Wave family, so they should understand what we’re about.” Simplifying the learning experience, and saving time and money, were high on the agenda. Wave Utilities wanted to ensure that employees had access to easy-to-use education resources in a single location. However, prior to working with Go1, this had been a significant challenge. Ease of integration with Wave Utilities’ cloud-based learning management system (LMS) was another important consideration, as this allows the organization to view learners’ engagement levels and learning activities at a glance. ## The approach Using Go1's content library to build out every part of its L&D program, Wave Utilities introduced a micro-learning approach for a range of topics. This focus on "shorter, sharper, and more entertaining" content has banished learner fatigue. Go1’s content is designed to support the company’s F-word program, which centers on giving and receiving feedback. This means managers and employees can turn to Go1 to address a skills gap and support growth – and quickly. While compliance training is critical, Wave Utilities also uses Go1’s content to encompass both professional and personal development. Mandy calls it “head and heart skills,” with job-related knowledge blending with social and interpersonal skills to create well-rounded individuals. ## The impact The impact of these changes has been significant. Completion rates for training have risen from 78 percent to 98 percent. This figure is well above Wave Utilities’ service level agreement requirements and has delighted auditors and the senior leadership team. "Previously, we were seeing completion rates of about 78 percent, but now we're at 98 percent. Our auditors are absolutely thrilled, as is the senior leadership team." Mandy Rutherford L&D Manager What's more, employee scores for learning comprehension have risen from 2/5 to 4.36/5 since Wave Utilities’ employees started engaging with Go1 content. More people are engaging with learning content, and they’re also getting more out of it. Finally, learning within the organization is now approached with enthusiasm. For the past 12–18 months that they’ve been working with Go1, says Mandy, “the content and interaction that we’re getting makes us realize that we’re at the forefront of learning.” "The content and interaction that we're getting makes us realize that we're at the forefront of learning." Mandy Rutherford L&D Manager ## Learning made simple Connect with a Go1 expert for a no-pressure conversation about what will work best for your team. [Speak with an expert](/speak-with-an-expert) ![](https://images.prismic.io/go1-com/aADgwuvxEdbNPLsi_womanleaningondesksmiling.png?auto=format%2Ccompress&fit=max&w=3840) ## Related Customer Stories [![Go1 customer story: JCDecaux logo](https://images.prismic.io/go1-com/RnquHFvp1OcDHULw_JcDecaux.png?auto=format%2Ccompress&fit=max&w=3840)TechnologyJCDecaux and Go1: Transforming learning culture with cost-effective, scalable trainingDiscover how JCDecaux overhauled its learning and development strategy with Go1, boosting learner engagement to 95% while cutting costs by £75,000 annually.5 minute read](/customer-stories/jcdeaux)[![Go1 customer story: Arrow Energy logo](https://images.prismic.io/go1-com/ZmnT6NEv_5VoWDus_ArrowEnergy.png?auto=format%2Ccompress&fit=max&w=3840)UtilitiesArrow Energy and Go1: Enhancing Learning and Development for Employee Engagement and EfficiencyArrow Energy boosts employee engagement and operational efficiency by partnering with Go1 to transform its learning and development (L&D) programs.5 minute read](/customer-stories/arrow-energy)[![Go1 customer story: Boon Edam logo](https://images.prismic.io/go1-com/81fN4RKrcXl3sNzu_BoonEdam.png?auto=format%2Ccompress&fit=max&w=3840)ManufacturingRoyal Boon Edam and Go1: Managing learning across a global workforceWhen Royal Boon Edam sought a learning and development (L&D) program for a multilingual international team, Go1 provided the solution.5 minute read](/customer-stories/royal-boon-edam)[![Go1 customer story: Lumanity logo](https://images.prismic.io/go1-com/tXQJ2dJP2BBIGu3p_Lumanity.png?auto=format%2Ccompress&fit=max&w=3840)MedicalDelivering a transformational learning ecosystem for LumanityHow Lumanity is leveraging a learning content integration with MS Teams to simultaneously streamline and elevate its digital learning solution with Go1.3 minute read](/customer-stories/delivering-a-transformational-learning-ecosystem-for-lumanity) ## Train smarter, spend less Connect with a Go1 expert to explore the best training options for your organization—no pressure, just solutions that work. 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