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Customer Service Training

COURSE
Rod Catterall & Associates
6 hrs

Customer Service Training

COURSE
Rod Catterall & Associates
6 hrs

Rod Catterall & Associates

All training is tailored to suit and run in house for small groups of 20 staff or larger groups on request. As such the requested fee is for a single booking and not per person. We run training Australia wide and have a highly qualified team of training associates who all have a great deal of experience presenting to organisations within Australia on issues pertaining to occupational violence.

Course Overview

This program will provide an introduction to the basic principles of Customer Service for both internal and external interactions. The following areas and interactions will be covered:

  • Face to Face and on the phone.
  • Written correspondence such as e-mail communication.
  • Customer relations & care.
Learning
Workshops
Customer Service Training Workshopevent