Customer Service General

INTERACTIVE
Elearning WMB
45 mins

Customer Service General

INTERACTIVE
Elearning WMB
45 mins
£15per person
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
£15per person
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

Course Overview 

This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.

Target Audience 

Business and corporate

Learning Objectives 

  • Brand and Image
  • Internal and External Influences on an Organisation
  • Service Offers and Dealing With Complaints
  • Non-verbal Communication
  • Managing Customer Expectations
  • Monitoring Systems
  •  

Duration 

45 Minutes

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