You are your thoughts. The quality of your life is therefore based on the quality of your thinking but we rarely question it critically. We think and act out of routines impulses emotion or persuasion within our comfort zones rather than doing what makes genuine sense.Since most people have an aversion to change questioning the status quo makes people nervous. Conclusions of critical thinkers are also often unpopular as they threaten the ego of everyone involved. Rather than rock the boat they may keep good ideas quiet.Understand how to apply all of this in your everyday life. We have Critical Thinking courses available in this series that focus on introduction to critical thinking managing deception and fallacies persuasive arguments checklists for rational decisions optimal understanding and explanations. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.
Applying the correct service attitude in a customer service facing role mirrors the company culture. In this course your employees will learn how to handle this in the best way.