No matter what the situation may be, conflict resolution is not easy. Emotions are high, problems are present, and personalities tend to collide. Whether you’re part of the situation or just trying to help, it’s best to have the right mindset to help guide the resolution process. This course will help you create the right mindset for resolving conflicts. By helping you know what you currently do well and don’t do, you will then be able to determine what you need to do differently to more successfully resolve conflict. By completing this course, you will be able to create a conflict resolution mindset to increase your ability to facilitate effective conflict management. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute). An Elearning! Magazine Excellence Award Winner: Management Development Learning Track.