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Create a Culture of Great Customer Service

COURSE
CL
Creative Live
1 hr 9 mins

Create a Culture of Great Customer Service

COURSE
CL
Creative Live
1 hr 9 mins
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry for free
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry for free

OK, you get it. Awesome customer service is crucial. It’s imperative that your customers come first and every single one of your interactions is positive. But how do you ingrain those ideals into your company culture to ensure that they’re heeded each day by all of your team members?

Unless you create a culture of service within your organization and toward your customers, good customer service will likely fall by the wayside. This course will help you identify the key aspects of optimal customer service so you can teach it and instill it in your teams.

In this class, you’ll learn how to:

  • Develop a culture of service toward both your staff and customers.
  • Create a mission, core values and vision statement that reflect your commitment to great customer service.
  • Imbue all of your actions and words with the ideals of good customer service.
  • Empower yourself and your team members to make a positive impact on customers with every action.
  • Embrace high-quality customer service at the highest levels at every level of your operation.
  • Learn the smallest and easiest things you can do to make a big impact on your customers and clients.
  • Create happy memories of your brand and your business for your customers and clients.
  • Overcome fears of interacting with strangers by learning the tools and tricks to good interactions.

Learning
Create a Culture of Great Customer Service module
Class Introduction (Create a Culture of Great Customer Service)video • 3 mins
Mission, Core Values and Vision Statement (Create a Culture of Great Customer Service)video • 27 mins
I Notice = I Care (Create a Culture of Great Customer Service)video • 9 mins
The Power of Actions & Words (Create a Culture of Great Customer Service)video • 9 mins
Self Control and Self-Awareness (Create a Culture of Great Customer Service)video • 8 mins
Making Your Service Memorable (Create a Culture of Great Customer Service)video • 6 mins
Putting a Spotlight on Decency (Create a Culture of Great Customer Service)video • 10 mins