For Go1, Content Decommissioning is the process of notifying and actioning the removal of content from the Go1 Platform
The way in which this is approached is very important to ensure clarity and continuity for customers.
On the 20th of each month, Go1 Operations will collate the retirement requests from our Content Partners for the past 30 days, and set these to become undiscoverable to new users by the end of the subsequent month.
We will then begin the process of identifying titles with active enrolments, to provide an alternative course offering to customers (where active enrolments >50 customer-wide).
At the end of the month, the identified titles are no longer discoverable in search, but those with active enrolments have a further 60 days to complete out their course, before they are removed from the Go1 platform.
30 - Customers have at least 30 days from notification to enrol any final users in the course
60 - Existing enrollees have at least a further 60 days from this date, to complete the course
90 - The decommissioning process is complete and the course is removed for all learners
To ensure that your content and brand, even in retirement of courses, delivers the best user experience for Learners, the following are the key dos and don'ts for Content Decommissioning in Go1:
What if I'm simply updating the content of an existing course or Learning Item?
If you are simply updating an existing course (and not replacing it with an entirely new item with a new source/ID code) you can make these changes in the course editor by removing & replacing the associated assets and updating the metadata (if appropriate) - there is no need to unpublish the course to achieve this!
If there are important, material changes in an update (e.g. that would require a Learner to retake the course), please email your CPSM or email@example.com to let us know and we can ensure we flag the importance with impacted customers.