Complaints Management will give you an insight into the best way of handling and managing complaints as well as the opportunity to practice dealing with difficult situations.
This course is suitable for any current manager or leader, or someone aspiring to move into this area of responsibility. This course was developed in the UK, although the core principles and guidelines can be applied in any country.
After completing this module, you will be able to:
- identify a complaint
- identify effective techniques to deal with complaints
- identify and explore potential consequences of mishandled complaints
- identify the techniques and behaviours for managing conflict effectively
- identify the root cause of a complaint and state how to log it.