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Communicate in the retail workplace

COURSE
Interaction Training
30 mins

Communicate in the retail workplace

COURSE
Interaction Training
30 mins
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry for free
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry for free

Establishing contact starts with the creation of a welcoming environment designed to attract targeted customers and meet their expectations. Initial welcoming, personal appearance and refined service procedures all play a part in ensuring that customers feel welcome when they arrive, comfortable while they shop, and they leave with a positive first impression of both you and your store.

Learning
Communicate in the workplace
Establishing contact with customers starts with the creation of a welcoming external and internal environment that is designed to attract the store’s target market. The environment must match the customer expectation and products offered. For example, an exclusive boutique would be likely to feature its stock using spot lighting whereas a bargain outlet is likely to be lit with bright and consistent neon lighting and the fixtures will suit mass merchandising. Both provide an appropriate environment that their customers can relate to and feel comfortable in.
Communicate in the workplaceinteractive